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cancel an in app purchase

My daughter made in app purchase of $24.99 for"gems" on a my little pony game, how can i get a refund?

iPhone 5

Posted on Jan 24, 2013 12:22 PM

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Posted on Jan 24, 2013 12:37 PM

All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption


To try and stop it happening again you can turn off in-app purchases on your phone via Settings > General > Restrictions > In-App Purchases 'off', and you should also have a 'Require Password' setting which you can set to 'Immediately'

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Question marked as Best reply

Jan 24, 2013 12:37 PM in response to jenn113

All purchases are considered final, but you can try contacting iTunes support and explain what happened and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption


To try and stop it happening again you can turn off in-app purchases on your phone via Settings > General > Restrictions > In-App Purchases 'off', and you should also have a 'Require Password' setting which you can set to 'Immediately'

cancel an in app purchase

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