TS1398: iOS: Troubleshooting Wi-Fi networks and connectionsLearn about iOS: Troubleshooting Wi-Fi networks and connections
TS1398 my ipad is connected to my wi-fi but the app store and itunes store never open, the internet nev er works and it is always loading. i dont understand as it is a brand new ipad.
Currently Being ModeratedTS1398 Re: my ipad is connected to my wi-fi but the app store and itunes store never open, the internet nev er works and it is always loading. i dont understand as it is a brand new ipad.Jan 24, 2013 12:30 PM (in response to lynn.o)
You may not really be connected to your WiFi network.
Your router may not have given your iPad a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPad (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.
Currently Being ModeratedTS1398 Re: my ipad is connected to my wi-fi but the app store and itunes store never open, the internet nev er works and it is always loading. i dont understand as it is a brand new ipad.Jan 24, 2013 1:11 PM (in response to lynn.o)
I've just tried the fix advised by Jim and success. (Resetting network settings).
Cheers Jim...you've left me with hair as I was really starting to pull it out.....:-)
Currently Being ModeratedTS1398 Re: my ipad is connected to my wi-fi but the app store and itunes store never open, the internet nev er works and it is always loading. i dont understand as it is a brand new ipad.Jan 24, 2013 3:03 PM (in response to lynn.o)
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
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iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
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How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
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Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.