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My macbookpro is not opening pdf sites from safari or firefox, it goes to the address but just gives me a black screen. I can however open a pdf file that I have saved on my HD, it opens on preview. any thoughts?

My macbookpro is not opening pdf sites from safari or firefox, it goes to the address but just gives me a black screen. I can however open a pdf file that I have saved on my HD, it opens on preview. any thoughts? osx 10.6.8

MacBook Pro (13-inch Mid 2010), Mac OS X (10.6.8)

Posted on Jan 24, 2013 4:06 PM

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2 replies

Jan 24, 2013 6:04 PM in response to mr stone

Back up all data.


Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):


/Library/Internet Plug-ins


In the Finder, select

Go Go to Folder

from the menu bar, or press the key combination shift-command-G. Paste (command-V) into the text box that opens, then press return.

From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.

I've seen an unconfirmed report that the "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you might need to remove it as well, if applicable.

If you still have the issue, repeat with this line:


~/Library/Internet Plug-ins


If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

My macbookpro is not opening pdf sites from safari or firefox, it goes to the address but just gives me a black screen. I can however open a pdf file that I have saved on my HD, it opens on preview. any thoughts?

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