My dad just bought a preowned iPod Shuffle 3rd generation. We are needing to do a factory reset on it. I tried to do the conventional way after plugging the Shuffle into the USB port. After scanning for a while, it said it can't do a factory reset and gave me an error code of 1436. I went to the page for that error and tried to download the reset utility for iPod Shuffle. It said it wouldn't work on mine, it only works on 1st and 2nd gen. I've looked everywhere for the utility manager for the 3rd generation. I'm at a loss. Can anyone help?