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Lost my receipt for apple.ca online purchase of 2010 macbook pro plus 3 year apple protection plan.

I purchased my macbook pro (mid 2010) along with applecare 3 year protection plan. Problem is I am moving and all boxes are packed so I don't know if it is in one of them or if I lost it.


When I first got my macbook pro I installed Parallel system and win 7 because it is my first Mac and had programs from Windows that were not yet compatible with Mac. They are finally compatible and I have finally got accustomed to liking Mac. I was having Nvidia video graphics adapter display problems right from the beginning. I noticed them on win 7 side because I mainly used that side. I took the macbook pro into an Apple store near by (2 hours away). I wanted to get this problem fixed before my warranty was up. My previous Toshiba laptop had the same problem and died at 13 months, one month after warranty. I didn't want this happening again. I told the apple genius guy about the Toshiba and that I wanted my macbook repaired. He said it was not the Macbook but the Win7 that was causing the problem. I believed him and changed the Win 7 but still have same problem.


Each time I ran the test on the Mac side it crashed because of Nvidia videoram 256 issue. Apple support shows I am good till May 27 on warranty. How do I get it fixed without my receipt? Anyone? How do I know I will get someone at apple store who knows about Macbook pro videoram, Nividia graphic display adapter? Is is replaceable? That other guy didn't seem to know that it is the Macbookpro causing the problem.

iPod touch, Mac OS X (10.7.3)

Posted on Jan 24, 2013 4:31 PM

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Posted on Jan 24, 2013 4:37 PM

call AppleCare. It is much better to go through them and have them document it and set up an appointment with the Genius Bar, especially since the nearest Apple store is so far away.

8 replies

Jan 24, 2013 5:00 PM in response to shldr2thewheel

Thank you, CMCSK,


I will do that. I already checked my service and support coverage and it is good until May 27th,2013. I was worried it might have expired but it is still good. I just hope I get someone who is trained to know about this type of issue before my warranty runs out. Macs are too expensive to waste and I don't want this one to have to be my last one. I bought it because I heard they were quality and lasted longer than pc. Maybe I just got a dud.


I appreciate your taking time to help me. Thanks so much.


Annie

Jan 24, 2013 5:07 PM in response to anniealvinalaw

I just hope I get someone who is trained to know about this type of issue before my warranty runs out.

Get a case number and keep it in a safe place. If you have the "exact" issue after your warranty runs out, it will be repaired for free or you will get a new computer (under certain conditions on a case by case basis) if Apple cannot repair it.












User uploaded file

Jan 24, 2013 5:23 PM in response to CMCSK

Thank you CMCSK,


I will make certain I get a case number and put it on my phone, write it on my closet wall after I get moved, and write it inside my favorite book.


You have been a great help! When I (hopefully) get it fixed, I will come back and give you a green check mark and a cyber hug. (I am a grandma with 10 grandchildren) just so your wife knows I am not flirting. 🙂


Annie

Lost my receipt for apple.ca online purchase of 2010 macbook pro plus 3 year apple protection plan.

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