Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

exchange not activesync with 3G/LTE network but wifi

I've iphone 4 and 5, both ios 6, and never ever get mails from exchange 2003 server after ios 4. When I'm under any Wifi network or even VPN network, exchange can sync the emails to my iphone. But when it goes to 3G / LTE network, it said it "cannot get mail: the connection to the server failed."


Anyone can help? thanks.

iPhone 5, iOS 6

Posted on Jan 24, 2013 10:05 PM

Reply
1 reply

Jan 25, 2013 5:53 AM in response to Arthur Chau

I too have this issue. I run IT for a small company. Several users with Verizon. When in most WiFi networks, sync with our exchnage 2007 server works fine. However, ios users on 3g and LTE networks receive the, "Cannot get mail. The connection to the server failed." message. I have a Gmail and a Hotmail account on my iPhone5 that work fine accross all networks.


An Ipad2 user is having the same issue. The iPad is WiFi only, but, since they are using the Verizon Wireless MiFi Hotspot to connect LTE on the job site, same "Cannot Get Mail" message pops up.

exchange not activesync with 3G/LTE network but wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.