Hi having problems installing the new itunes to sync with my iphone 4, it keeps coming up with error 2324?
Let's try the fixit from the following Microsoft document with that one:
Fix problems with programs that can't be installed or uninstalled
I tried it and it didn't work and now my itunes has completely disappeared.
Do you get a different error message now when you try to install iTunes? If so, what does it say? (Precise text, please.)
No its the same error message, it says The installer has encountered an unexpected error installing this package. This may indicate an error with package. The error code is 2324.
Okay.
Which particular make and version of security software (antivirus, antispyware, firewall) are you running on that PC?
I've got Norton Antivirus
Okay. Some of these have been linked to Sophos products interefering with installs (if I'm remembering correctly), but I don't associate Norton with this one.
... but just in case, it might be worth trying some basic-priciples getting-past-security-software-interference techniques.
Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
http://www.apple.com/itunes/download/
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Any better luck with the security software shut down?
ok will give that a go thanks 🙂
Error 2324
