TS3694: Resolve specific iTunes update and restore errorsLearn about Resolve specific iTunes update and restore errors
557 Views 1 Reply Latest reply: Jan 25, 2013 6:17 AM by Jerome.Serpenti
Have you tried following the steps in TS3694?
- Install the latest version of iTunes.
- Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
- Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
- Try to restore from another known-good computer and network.
- If the errors persist on another computer, the device may need service.
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