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The WAN Ethernet cable is unplugged from the Wi-Fi base station.

I just bought the airport extreme from jb-hifi australia, to replace my modem from TPG which is NetComm.

Basically, I unplugged my Netcomm then plugged on Extreme. Then I encountered this The WAN Ethernet cable is unplugged from the Wi-Fi base station.

Hmmm... but I did plugged the cable from my old to extreme. Can anyone please tell me why is the extreme not recognising the cable.. my service provider is TPG.

iPhone 4S, iOS 6.0.2

Posted on Jan 25, 2013 4:55 AM

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Posted on Jan 25, 2013 6:56 AM

The AirPort Extreme is a wireless router only. It does not have a modem on board. If you do not have a separate modem, you will need one.


You said that you replaced your "modem" from TPG which is NetComm.


You might have had a modem/router or gateway type of device that combines a modem and router in the same package.


You cannot connect a phone cable directly into the AirPort Extreme.

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Jan 25, 2013 6:56 AM in response to forge20

The AirPort Extreme is a wireless router only. It does not have a modem on board. If you do not have a separate modem, you will need one.


You said that you replaced your "modem" from TPG which is NetComm.


You might have had a modem/router or gateway type of device that combines a modem and router in the same package.


You cannot connect a phone cable directly into the AirPort Extreme.

Jan 25, 2013 7:27 AM in response to forge20

If the routers are in close proximity, I would recommend that you turn off the wireless function on the NetComm device. There is no advantage to having two routers in the same area both broadcasting the same network. This can also create interference effects that will affect the performance of the wireless network.


If you need a second wireless network, you could configure either the NetComm or AirPort to use a different wireless network name.


But, you would still want to separate the devices by at least 6-7 feet or a few meters to help eliminate interference effects. More distance would be better. The channels on the wireless networks should also be separated by at least 5-6 settings as well.

The WAN Ethernet cable is unplugged from the Wi-Fi base station.

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