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My mac is completely blocked

113 Views 2 Replies Latest reply: Jan 25, 2013 6:33 AM by dwb RSS
McPeterC Calculating status...
Currently Being Moderated
Jan 25, 2013 5:43 AM

Heelp. My mac died. Even the clock has stopped. It doesnt react anymore. What to do ?

MacBook Air (11-inch, Mid 2012)
  • dominic23 Level 6 Level 6 (18,475 points)
    Currently Being Moderated
    Jan 25, 2013 6:25 AM (in response to McPeterC)

    Best thing to do is to take the computer to the nearest Apple store and have it checked out.


    A Mac is in limited warranty for 1 year from the date of purchase.



  • dwb Level 6 Level 6 (19,695 points)
    Currently Being Moderated
    Jan 25, 2013 6:33 AM (in response to McPeterC)

    ...Even the clock has stopped.


    This suggests that you can see what's on the display but can't do anything. If so, hold the power button for about 10 seconds to force quit the computer. Then press it to restart the computer.


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