Previous 1 2 3 Next 37 Replies Latest reply: Feb 1, 2013 11:17 AM by Stokestack Go to original post
  • Protz5 Level 1 Level 1

    First - Open Mail on your computer and then click on Window - Connection Dr.

     

    Follow the instructions to make sure all your settings are correct.

     

    If any are in Red - Click on Network Diagnostics and follow instructions.

     

    If everything is Green -

     

    Follow directions here:  http://support.apple.com/kb/TS3276

     

    Then I started receiving them, but they are still very delayed.

  • joshuanew2iphone Level 1 Level 1

    I'll take delayed over nothing right now.  I'll give it a shot, thanks!

  • Stokestack Level 1 Level 1

    "They transfered me back to national support who told me I am the first person to call in about this issue "

     

    That's a lie.  I spent hours on the phone with them at least two days ago, and through two chat sessions and escalation to a "level 3" support person during three phone calls.

     

    The ignorance at Time-Warner was incredible.  Or should I say it was sadly typical.  They have no idea how E-mail servers are used.  In other words, that when you're connecting through your cable modem, you're sending E-mail through their SMTP server.  I even named the RoadRunner server I was using, and the TW rep claimed it was a problem with my reply-to (originating) E-mail address and that I should call my ISP.

     

    That's right: Time-Warner tells their customers to call THEIR ISP.  They don't even know that they ARE our ISP.  Unbelievable.

  • bbftx Level 1 Level 1

    I have an update.  Had a good discussion with a 2nd level Apple rep.   These messages are being flagged as spam by a third party called Proofpoint.  There are a number of these companies that provide spam filter services.   

     

    Because Proofpoint is a 3rd party, Apple and Roadrunner people may not understand their role. That's why many Apple and Roadrunner reps point the finger at each other --- they haven't necessariyl been trained to  know Proofpoint is even involved.  

     

    Ultimately, I believe Proofpoint is working for RR in this case.  So, you should send the reject or blocked messages you're getting back, to this "blockhelp" email address:

     

    I'm a Road Runner customer having trouble sending mail.

    Send an email to   blockhelp@postmaster.rr.com and include all error messages you're receiving.

  • joshuanew2iphone Level 1 Level 1

    Bbftx, Thanks for the update however, I don't believe any of us are getting any error messages back.   Therefor, there is nothing to send them.

  • Stokestack Level 1 Level 1

    Eventually you may get failure messages.  I'm still getting them from four days ago.  Also, once in a while a message will get through, but it takes days.  My friend sent me the headers from one, and while it does contain "ProofPoint" entries, it appears that the message was not flagged as spam.  But it was hugely delayed nonetheless.  Here's the ProofPoint data from the header:

     

    X-Proofpoint-Spam-Details: rule=notspam policy=default score=1 spamscore=1 ipscore=0 suspectscore=0 phishscore=0 bulkscore=0 adultscore=0 classifier=spam adjust=0 reason=mlx scancount=1 engine=6.0.2-1212290000 definitions=main-1301260203

     

    Here's ProofPoint's contact form: http://www.proofpoint.com/id/contact-us/index.php

  • bbftx Level 1 Level 1

    I'm getting some block messages, as are some of the people trying to send email to me.  Not always.  When I do get them they look like the message below.  If you go to the Proofpoint URL, youll see a RR server being flagged for sending spam.

     

    ****@mac.com (after RCPT TO): 550 5.7.0 Blocked - see https://support.proofpoint.com/dnsbl-lookup.cgi?ip=71.74.56.122      *****@mac.com

  • Stokestack Level 1 Level 1

    Interesting, thanks.  But that page doesn't say that the server is blocked (although it doesn't say it isn't).  Since 2007, it only has a whopping 17 spam messages detected.

     

    And the failure notices I got don't contain any of that.  They simply say:

     

    Action: failed

    Status: 5.2.0

    Remote-MTA: dns; mac.com

    Diagnostic-Code: smtp; 451 4.5.3 Too many rejections; try again later.

  • bbftx Level 1 Level 1

    The proofpoint page doesn't say blocked --- but the emails I'm getting say "blocked." and give error codes which mean messages are being "blocked."    Proofpoint collects the data, and flags messages as spam.  It's up to their clients to set up protocols and automated decision trees of when and what to actually block, or delay, etc.   

     

    Also, keep in mind that is a single server at a single IP address that says "17 spam messages."  Roadrunner uses thousands of servers with different IPs.   Obviously, Proofpoint saw some sort of trend data among Roadrunner servers in the last few days that tripped some kind of response. 

     

    The Apple rep actually just called me back and said Apple's engineering team is working the issue because they've had numerous calls on the problem.

  • wakrx Level 1 Level 1

    I hope Apple can get to the bottom of this.  I, too, have experienced undeliverable emails from RoadRunner (stny.rr.com) to mac.com and me.com recipients starting 1/22.  Very interested in Apple's response; thank you for keeping us all updated!

  • macruleswhyproblem Level 1 Level 1
    expertise.macosx
    Mac OS X

    As best I can tell, our problems began January 21. A friend forwarded one of the bounced emails to my gmail account. I downloaded the bounced email as a .eml file. I forwarded it as an attachment to one of my icloud addresses. It appears in SENT mail but has never been delivered. I logged into iCloud on the web and it shows in the SENT mail viewed that way. No sign of it having been received. Since I can't even forward this .eml file of the bounced email doesn't that show that it is Apple's problem?

     

    I can also forward the bounced email to my dsl provider address at frontiernet.net

     

    I have had friends do tests and we are seeing no emails or severely delayed emails from any roadrunner customer.

  • joshuanew2iphone Level 1 Level 1

    It looks like this might be fixed!

  • wakrx Level 1 Level 1

    I second that!  Fixed! 

  • Stokestack Level 1 Level 1

    NOT fixed as of 5 p.m. Pacific, Tuesday January 29.  RoadRunner E-mails are still not getting to me.com/mac.com.

  • bbftx Level 1 Level 1

    Mine is working again.  emails from roadrunner addresses arriving more or less immediately at my mac.com address