6 Replies Latest reply: Jan 26, 2013 6:23 AM by fromsouth
Kitch2832 Level 1 (0 points)

I have paid for mobile streaming so I can use my ipad away from home but after a few min my ipad drops its wi fi connection to my phone even though the phone says it is still connected ?

I was wondering if it is a setting problem or is it my mobile service provider that is the problem ?


iPad (3rd gen) Wi-Fi, iOS 6.0.2
  • Skydiver119 Level 7 (25,972 points)

    I wonder if its a data cap issue. It's common for cellular networks to have a 20-50 meg cap on a single download, likely to avoid massive surprise bills. I wonder if your phone is hitting that cap and cutting you off?

  • Kitch2832 Level 1 (0 points)

    I don't think it's a data issue as I have unlimited downloads?

  • fromsouth Level 5 (4,430 points)

    What you are saying that you have hotspot on your iphone with unlimited service, right?

  • Kitch2832 Level 1 (0 points)

    That's right, I open hotspot on my iPhone connect my pad through WI FI but after several min the pad connection goes but the phone says its still connected?

  • Boney Franklin Level 1 (140 points)

    1.) Confirm that your iOS device, computer, and wireless plan all meet the system requirements for Personal Hotspot.

    2.) Verify that Personal Hotspot is enabled by tapping Settings > General > Cellular > Personal Hotspot.

    3) Verify the Internet connection on your iOS device by tapping Safari and loading a new webpage.

    4) If one connection type doesn't work, try another (for example, instead of connecting using Wi-Fi, try using USB or Bluetooth).

    5.) Try disabling and reenabling Personal Hotspot from Settings > Personal Hotspot or Settings > General > Cellular > Personal Hotspot.

    6.)Install the latest version of iOS. Tap Settings > General > Software Update.

    7.)Reset network settings by tapping Settings > General > Reset > Reset Network Settings.

    8.)If none of the previous steps resolves your issue, restore the iPhone.

     

    http://support.apple.com/kb/TS2756

  • fromsouth Level 5 (4,430 points)

    what is the name of you cellular provider, that allows hotspot on unlimited plan? Did you contact them to troubleshoot?