5 Replies Latest reply: Jan 25, 2013 4:25 PM by mhester77
mhester77 Level 1 Level 1

I recently lost my phone and while the insurance claim was going through I bought a replacement phone expecting to get a cheque for the lost phone. Instead the insurance company sent me a new replacement handset.  I decided to sell the replacement handset as I did not need it as it was surplus to requirements.

 

Before selling it I wanted to make sure the handset was working so I put my corporate vodafone sim card in.  As I am on Tesco mobile I thought if my Vodafone sim works then it will be unlocked for any network.  The phone worked so I sold it on ebay. 

 

However, the buyer has been in touch to say it isn't working and it appears that it is now locked to the vodafone network.  I have been in touch with Vodafone and they have told me on three seperate occaisons that they will supply a NUC (Network Unlocking Code) to apple but need to get authorisation from my company. 

 

Infuriatingly, despite trying to reason with them, my company aren't willing to request this and say that vodafone will not deal with the request and I need to get it unlocked by apple?!! 

 

Will apple charge me to unlock the phone? 


iPhone 3GS
Reply by roaminggnome on Jan 25, 2013 2:34 PM Helpful
Apple will not intitiate an unlock at all. ONLY the carrier to which it is locked can unlock it. Locking/unlocking is 100% the decision of the carrier, not Apple at all.
Reply by varjak paw on Jan 25, 2013 2:31 PM Helpful
Apple does not unlock iPhones. Only the carrier to whom the phone is locked can authorize unlocking, so if Vodaphone cannot or will not help you, there's no way to get your iPhone officially unlocked. You'll probably have to take the iPhone back from the purchaser and then try to sell the iPhone again, this time advertising it as being for Vodaphone. Regards.

All replies

  • roaminggnome Level 10 Level 10

    Apple will not intitiate an unlock at all.

     

    ONLY the carrier to which it is locked can unlock it.

     

    Locking/unlocking is 100% the decision of the carrier, not Apple at all.

  • varjak paw Level 10 Level 10

    Apple does not unlock iPhones. Only the carrier to whom the phone is locked can authorize unlocking, so if Vodaphone cannot or will not help you, there's no way to get your iPhone officially unlocked. You'll probably have to take the iPhone back from the purchaser and then try to sell the iPhone again, this time advertising it as being for Vodaphone.

     

    Regards.

  • mhester77 Level 1 Level 1

    If my company wont help me (what's wrong with these people) I will say that I used another vodafone sim card of somebody else (my dad) and put the request via his customer service.  

     

    Thank you for the speedy response by the way. 

  • carl wolf Level 6 Level 6

    Lying and cheating - your father would be proud of you.  If Vodaphone won't unlock your iPhone, why would Vodaphone unlock your father's iPhone?  Regardless, unlocking is not based on the SIM card.

  • mhester77 Level 1 Level 1

    It's a white lie because I've exhausted all routes. If Vodafone will only speak to my company and my company won't speak to Vodafone what else can I do? It doesn't change the essence of what happened. Who am I cheating?

     

    I'm not trying to unlock my father's phone? The SIM card that locked the replacement iphone that i sold was a Vodafone SIM card so the SIM card that I say locked it must also be a Vodafone SIM card.