1 Reply Latest reply: Jan 25, 2013 4:36 PM by BDAqua
soprano328 Level 1 (0 points)

I am trying to add a wireless printer to my MacBook Pro.  It was working properly until we had to get a new modem.  I have gone through the steps with the printer customer service rep, and it was working properly for one day.  When I booted up the next morning, the printer was no longer "connected".  It will work if I have the printer and computer connected, but I much prefer the wireless capability.  Suggestions? The printer is a Brother MFC7860DW.  The other laptop in the house (Dell) can print wirelessly so I don't think it's an issue with the modem or the printer.


MacBook Pro, Mac OS X (10.7.5), Printer is a Brother MFC7860DW
  • BDAqua Level 10 (122,232 points)

    Hello,

     

    Mac OS X: About the Reset Printing System feature ...

     

    http://support.apple.com/kb/HT1341?viewlocale=en_US

     

    10.5/10.6/10.7 instructions...

     

    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

    if you hold option and click the "-" tab it resets the printing system.

     

    http://www.macosxhints.com/article.php?story=20031215144430486

     

    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.

     

    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

    Resetting the printing system in Mac OS X 10.5.x+++

        1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:

        2.    Choose System Preferences from the Apple menu.

        3.    Choose Print & Fax from the View menu.

        4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." 
   
  As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.

     

    http://support.apple.com/kb/ht1341

     

    Reboot.