First of all I was not one of iTues users till by chance discovered its amazing features of downloading all kinds of items that help in education in particular. I set up iTunes version 8 I gusse and it was working properly either by using direct connect to the material or downloading it. Then, I made I mistake when I tried version 11 and everything stopped working. No downloading or even connecting the web. I'm a student and I'm in a bad need to this wonderful programme. I must not forget that I tried many steps to solve this problem by uninstalling iTunes with its contents from its roots till registry files, and I set up the old version once and then the newer version 11 and finally version 9 and all my trials were in vain. Please I need your help and advise. I'm looking forward for your reply and thanks in advance for your care.