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My Mid 2010 MacBook Pro wifi keeps disconnecting, and doesn't turn back on. Help.

*Mountain Lion 10.8.2*


Here's what's happening:


I'll be browsing the internet probably surfing reddit (because what else do college kids do right?) and I'll click one of the links I'm interested in:


  1. The page won't load at all, as if I have NO internet connection.
  2. Click the wifi icon in the status bar. Before several networks (not just my current network) would show up. Now ONLY the network I'm currently connected to shows up.
  3. Turn off the wifi to try to "refresh" it.
  4. Turn Wifi back on. Now it will say "Searching for network" and show that I'm connected to a network, but the bars never fill the status bar icon. If I go to System Preferences > Network and try to turn on the wifi there it lets me click the button, but nothing happens.
  5. Get frustrated that the wifi WILL NOT TURN BACK ON and restart computer
  6. Start browsing the internet again or doing whatever college students do on the internet until it disconnects again.
  7. See 1


What I've done to try to aleviate this:

Made a genius bar apointment. I'm out of warrenty, but he did confirm for me that my wifi card is working as expected, and it's not a hardware issue, but more than probable a software issue. He did some cool trick where he went to Library>Preferences>System Configurations and deleted the entire contents (I think this is where the network information is stored according to some of the plists I looked through) then restarted the machine and everything seemed to work ok for a while, but the problem came back. I actually still do this sometimes when it happens but results seem to be the same every time (Plus I have to re enter network information when I do this).


Genius bar guy suggested that I try reinstalling Mountain Lion. Didn't want to get rid of my data, so I just did an install over my current build. This took some time, but it seemed to work for a while, but alas the problem came back.


Genius bar guy suggested (as a last resort) a fresh install. So That's what I did. I backed up my computer (Really I just coppied my documents folder and music folder to an external. I did not use a time machine back up because "ain't nobody got time for dat") and I then formatted my hard drive (Which is an SSD if that may have anything to do with anything), and installed mountain lion again. For a while things seemed good, but the problem came back.


For clarification:

  • It has happened on multiple networks, not just the same network.
  • On top of that, every time it happens I have other devices connected to the same network and they work fine.
  • It has not always happened, this recently started about 2 weeks ago.
  • I have not recently installed any software that could have possibley done this (I use mostly MAS store stuff with the exception of Bartender, TotalFinder, and xQuarts, but all 3 of those had long been installed before I had to format my machine)
  • I can't really force the problem, but it seems to happen sometimes after the machine falls asleep, but I know for a fact it's also happened mid use (as described above)


Can anyone give me any kind of clue as to what is happening, why, and how I can fix it?

MacBook Pro (13-inch Mid 2010), OS X Mountain Lion (10.8.2)

Posted on Jan 25, 2013 9:36 PM

Reply
13 replies

Feb 4, 2013 2:01 PM in response to JachinS

Have you recently had your machine serviced? I didn't mention this, but my problem did not start until I got my logic board replaced (by apple). I made an appointment and went in again today. The woman helping me basically heard me out and listened to everything I had done. She ran one last hardware diagnostic and the wifi card still checked out as if it was fine. After that she said since the software seems fine and this problem didn't occur before I got the logic board replaced she'll just replace the wifi card. I've had it for a few hours and it seems to be holding strong.

Feb 4, 2013 2:19 PM in response to Banahoma

No, haven't had my computer serviced or anything replaced. The most recent thing I did was to start using Time Machine a week or two prior to the issue first appearing. However, I doubt that has any relavance.


The problem is now so bad that even a restart isn't fixing it. The Airport status bar just says "Wi-Fi: No hardware installed". I've tried resetting the SMC, setting the service order of the network connections so Wi-Fi is first (now that the system isn't detecting the Wi-Fi hardware at all this no longer shows up as an option), creating a new network location, renewing DHCP, and of course rebooting multiple times. Nothing has helped. I'm starting to wonder if it really is a hardware issue.

Feb 4, 2013 2:23 PM in response to JachinS

Make an appointment asap. That's what started happening to me yesterday that made me go in today. Tell them everything that's been happening to you, and tell them what happened to me (not sure if that will matter but may save you time). At worst they will make you do a clean install before admitting that it could be a hardware problem and looking to replace the card.

Aug 14, 2013 12:44 AM in response to Banahoma

Hey, so I've been having the exact same issues as you for months on my macbook pro mid-2010 model. Very frustrating, wifi dropping every 2-5 mins and unable to reconnect without rebooting several times. I gave up using it completely and was about to buy a new laptop when somebody suggested to me it could be something simple as interference. Noooooooooo I thought, can't be. I've got an Acer laptop, ipad, iphone, iMac 2012 model, two samsung smart tv's all on the same network and they all work fine with no drops. But I thought what the **** I'll try it. Whaddya know - 3 hours of constant surfing last night and not one wifi drop!!


So what did I do?


Well, this is the sceientific bit...... Attached to my sky hub router on ethernet I have a mybooklive, mybook world, sky+HD box and a THREE Home Signal box (very poor reception from Three everywhere I know, but in my flat its non-existent!). The THREE box was located on a shelf above the router which was sitting on the floor. I moved the three box down to the floor and as far away from the router as the very short ethernet would allow. Thats it. I wouldn't have believed it myself, but for 3 hrs last night, not one wifi drop. I tried moving around the lounge, disconnecting, reconnecting, waking laptop from sleep - everytime it connected successfully!


Not completely out of the woods yet. Moving to the bedroom (a very short distance away) it lost connection and needed a reboot - however, this is a million times better than it was. Further trials tonight !

Aug 21, 2013 8:14 AM in response to Banahoma

Hi there, I am having exactly the same issue, with the same Mac model. First it started freezing completely randomly (pointer stopped moving and eventually the fan started going nuts), then I had the Wi Fi issue you described. It would be fine, then drop out, then I wouldn't be able to turn the Wi Fi on - I'd click the button but it would stay off. Ethernet would also read as not connected with a tested cable plugged right in. I did the whole DNS flush, DHCP Lease Renew, Delete SystemConfiguration... everything I could find, but no change. Then a couple of days later it froze three times in a row at the white apple start up screen.


I took it into a Genius Bar and they intially suggested doing everything I had already done (as they swapped geniuses throughout the appointment who I had to keep re-informing of the situation), then performed a bunch of tests which said everything was fine, including the Drive. Then he said to leave it with them for a while to do more complex tests. They called back yesterday to say after the combination of tests they tried, it could only be a Motherboard issue (they originally thought it was an OS issue), and that they'd be happy to replace it for the handy sum of £320+! This repair comes with a 90-day guarantee, but I'm sorry, this Macbook is barely 3 years old and has hardly been pushed to the limits. I asked if there was a way to get it guaranteed for a full year, but they won't do it on such an 'old' model (which sounds a little to me like they pretty much expect it to start falling apart after 3 months and would rather it's me who foots the next bill than them...)


Not sure what to do... this came completely out of the blue (all took place over three days), so have now gone from a reliable, essential laptop to nothing at all without having to shell out a chunk of cash that I don't really have. They also won't accept it on their recycle scheme, as it's deemed to have no re-sell value. This cost me £1000 remember! I could have bought three £330 laptops and spread out the workload between them for that money - I bet they'd still be working.


Should I get the motherboard replaced, or buy a new laptop (in two minds about whether to stick with Apple to be honest...)


I've read enough on here about people paying to have hardware repaired, only for it to fail again, to make me nervous about paying for the replacement board.


What do you think? Is there anything anyone else has tried?

Aug 21, 2013 8:41 AM in response to LJBailey

I actually did go and get the repair. My problem wasn't fixed entirely, but it happens MUCH less often now (maybe once a month). I've narrowed it down to a hardware issue with the way the airport card is connected to the motherboard. Not to go into too much detail: the airport card comes slightly loose depending on how the machine is bumped in transit. (Note: I never had issues when the laptop was stationary, it was only AFTER I had moved it (taken it to class/work etc) that the wifi quit out.)


So I paid the fee (granted I had other minor issues) and nothing was really fixed. I reccomend that if you plan on getting a new laptop in the next year or so just deal with it until then. Otherwise pay the fee if you have the funds.

May 8, 2014 3:37 PM in response to Banahoma

Years of fine internet use via WIFI then randomly it starts dropping then one day (weeks later) it is no longer accessible at all and even saying "No hardware installed" when I click on WIFI icon at the top right on screen. Here is how I finally fixed it!:


For six months I wallowed in this problem and had to connect my macbook pro to the internet via ethernet cable which as you can image was very restrictive :/

I have had numerous laptop technicans befuddled by this WIFI problem and most concluding with how my WIFI card must be broken and that I will need to buy a new one. The last suggestion I had on the matter was to buy a USB wifi dongle.

So I ended up buying this one, http://www.asus.com/nz/Networking/USBN10_NANO/Unfortunately my macbook pro didn't want to read the install disc and it didn't autorun so it didn't work. After reading more forums I saw that you could download the program from the net and sure enough it worked.. BUT STRANGER when I took the USB dongle out the WIFI was still working!! The program appears to have reminded my four year old macbook pro that it is indeed WIFI capable.

So to find this miraculous program its located herehttp://www.asus.com/nz/Networking/USBN10_NANO/HelpDesk_Download/

Same link as above just under SUPPORT>Driver&Tools

You then click on a file when its downloaded and a file called MAC will appear, then click on install. Within 5 minutes you should have your WIFI back. My macbook pro crashed again today but without having to get the shortest ethernet cable you've ever seen out again - I was able to install the program again and WIFI was up and running once more. Moral of the story - didn't need to spend any money to fix this and not even using the USB dongle.


So happy!! Hope it works for you too!


This also worked on a MacBook that lost its WIFI when a user accounts password was changed and the keychain password wasn't known to them - another random way to lose WIFI apparently

May 31, 2014 10:38 PM in response to Banahoma

Not sure if this will help, but I purchased a mid 2010 MBP 13" on eBay recently. Had the Wifi issues after installing Mavericks and did all the suggested resets, took it to the Genius Bar, and even took it apart. For whatever reason, if I hold "D" for Diagnostics upon start up for 10 seconds, my WiFi will work. If I do not do this, it doesn't work. It takes a bit longer to start up, but it works.


Hope this will help someone.

Oct 13, 2014 6:33 AM in response to Banahoma

I've got a Mid 2010 MBP and it recently has been doing what you've described. I called AppleCare, reinstalled OS X, deleted plist files, and deleted the network keychains, reset PRAM, the whole bit. I had AppleCare totally confused. Has your battery been replaced, or showing any alerts to get it replaced? Mine had been connecting just fine until I downloaded CoconutBattery and the battery was only working about 60-65 percent capacity. Then, I went to Apple and replaced the battery, no issues! Maybe that'll help.

My Mid 2010 MacBook Pro wifi keeps disconnecting, and doesn't turn back on. Help.

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