Where Can I Exchange My Iphone?

Question

Where Can I Exchange My Iphone?

This is a walmart purchase. I called to see if I could exchange it at walmart. I was told yes but they have limited quantity and I have to return this phone by monday. So my question is, if my local walmart/s don't have any iphones in stock, can I return my iphone to an apple store, or directly to apple via shipping for a straight exchange? (same color and amt. of memory).

I can't take care of the exchange until sunday, so the walmarts locally may not have stock.

I have had cosmetic issues with the phone very early on with a black iphone, and am going to ask if I can exchange it for a white iphone 5.

If anyone has been able to exchange at an apple store or directly through apple's HQ, let me know. This is my first iphone purchase and it seems like store policies on returns and exchanges vary from vendor to vendor.

iPhone 5, iOS 6

Posted on Jan 26, 2013 3:35 AM

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Answer 1

diesel vdub

Level 7

22,184 points

Jan 26, 2013 7:14 AM in response to iphone5_user101

Apple provides all hardware support in the US.

Take the device to Apple if you believe a hardware issue exists.

Exchange is for same model, color, and capacity.

If you want a different color or capacity then you must go back to the place of purchase and return and repurchase or exchange per their policies.

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Answer 2

Jan 26, 2013 8:14 PM in response to diesel vdub

The apple store has been a ----- to deal with. Very unresponsive employees who don't want to help. They won't even listen to my issue.

They will only exchange for a refurb. Is this the standard policy? I hate the local apple store. I am going in and I hope I don't make a scene. That's how upset I get dealing with their employees.

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