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Mac Mini dropping internet connection

Hi folks,


I've had a Mac Mini since January 2012.


It's a 2.5ghz with 8gb 1333 DDR.


I have a VirginMedia internet connection using a Belkin Superhub.


Initially, I was running Lion and the Mac worked a treat without any problems. Then I upgraded to Mountain Lion.


Shortly afterwards, I started getting internet drop-off on wifi roughly every hour or so. All access to the internet would cease for around 3-4 minutes - nothing would bring it back. I thought it was a wifi problem, so I purchased two D-Link 500 Powerline adaptors and moved to Ethernet (shutting down wifi). The problem persisted.


The problem does not occur on any other device in the house (I have two iPhone 5, two iPod Touches, a laptop, xBox, iPad and AppleTV). When it happens on the Mac, I can access the internet freely on all the other devices while the Mac sits frozen. I can perform any other activities on the Mac at the time, just not the internet.


The kind of message I was getting in Console referred to mdworker and "heartbeat detected".


I got Virgin out to test my connection, but the line is fine and my setup on the router is fine.


I set a dedicated IP address for the Mac on the router, and set the Mac to use DHCP with a specific IP address.


I set the router to filter the Mac via its Mac address. The problem persisted.


So, with five days of my warranty remaining, I took it to Apple and they tested it - but could not replicated the problem, so they assumed it was an environmental issue and sent me home with my Mac Mini.


As soon as I got home, the problem returned - losing the internet connection roughly once an hour for 3-4 minutes.


So, I reinstalled Mountain Lion. The problem persisted.


So, I wiped the drive and installed a fresh version of Mountain Lion. The problem persisted.


I took it back to Apple and they agreed to look at it again, even though I was now out of warranty. They couldn't replicate the problem.


They put me back to Lion and I took the Mac home. So far so good - the Mac seemed to be working fine.


Then, the problem returned - albeit in a slightly different fashion. I still get the internet freezing roughly every hour or so, but it's now for only about 20 seconds at a time.


When it happens now, I get this kind of message:


26/01/2013 12:30:44.923 com.apple.usbmuxd: _handle_timer heartbeat detected detach for device 0x54-192.168.0.14:0!


I thought it was perhaps Spotlight trying to index an external drive - but I've exluded the drive from being indexed, and it's still happening.


I'm convinced the Mac is faulty, but can't prove it - and Apple keep saying it's environmental.


Does anyone have any idea what might be causing this? I would really appreciate some help.


Best,




CDC

Posted on Jan 26, 2013 5:59 AM

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Question marked as Best reply

Posted on Jan 26, 2013 11:19 AM

com.apple.usbmuxd

What iDevices do you have around?


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.

42 replies

Jan 28, 2013 11:37 AM in response to copydeskcat

Make a New Location, Using network locations in Mac OS X ...


http://support.apple.com/kb/HT2712


10.7 & 10.8…


System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.



10.5.x/10.6.x/10.7.x instructions...


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


10.4 instructions...


Is that Interface dragged to the top of Network>Show:>Network Port Configurations.

If using Wifi/Airport...


Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


208.67.222.222

208.67.220.220


Click OK.

Jan 28, 2013 11:47 AM in response to BDAqua

BDAqua - I've re-ordered the networks on numerous occassions, but it makes no difference.


I'm away from the house at the moment, but I'll try the OpenDNS change and let you know if it makes any difference - although, I don't think it will, as I have no issues with the other numerous devices in the house that connect to the web using my ISPs default DNS.

Jan 28, 2013 4:45 PM in response to BDAqua

I've changed over to the OpenDNS numbers, so I'll see how I get on with that.


Apple are absolutely insistent there is nothing wrong with the hardware. The fact that it happens on wifi and ethernet (it happens if I turn wifi off and only use ethernet, or if I only use wifi) tells me it's software, or possibly a comptibility issue with the Mac and my router (since the wifi and ethernet chips are independent of each other).

Mac Mini dropping internet connection

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