supported languages

Question

Level 1

8 points

supported languages

Hi!

I saw this page on itunesconnect about a month ago:

in page above itunesconnect explain that RTL languages also approved but EPUB3 reqiured such as ARABIC, HEBREW, PERSIAN & ...

so when you make an ebook with EPUB3 format, and try to upload that with iTunes producer in first page you will see this:

all of languages that itunes connect acclaim those are in the list, so good. You fill the forms and upload your content without any problem and in last page you see this:

Your Package Validated Correctly.

that's great!

Even you receive a ticket from itunesconnect that your book has to have a description with same as language that your book language.

after you fix this ticket and send the package again and inform they to do that and they confirm that received the correct package; after hours you receive an e-mail with the new ticket that they say:

unfortunatly iBookstore dont support these languages at this time.....

ooh

If they unsupport those languages why they are in list of iTunes producer?

If support....

Any other person nose with this problem?

iMac, OS X Mountain Lion (10.8.2)

Posted on Jan 26, 2013 6:55 AM

Reply

Answer 1

Tom Gewecke

Level 10

115,940 points

Jan 26, 2013 7:41 AM in response to samadpour

I would try to contact them directly if possible:

Global Phone Support
We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).

Country	Phone Number
Australia	1300 307 504 Note that this is a low tariff number.
France	0805 540 117
Germany	0800 664 5307
Italy	800 915 902
Netherlands	0800 0201 578
Spain	900 812 687
U.K.	0800 975 0615
U.S.	+1 (877) 206-2092 Toll-free from U.S. and Canada.

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Answer 2

Tom Gewecke

Level 10

115,940 points

Jan 26, 2013 11:41 AM in response to samadpour

PS Some email addresses you could try as well:

ebookquery@apple.com

ibookstore@apple.com

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Answer 3

samadpour Author

Level 1

8 points

Jan 26, 2013 1:21 PM in response to Tom Gewecke

Thanks I will try these too.

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Answer 4

samadpour Author

Level 1

8 points

Jan 28, 2013 9:40 PM in response to Tom Gewecke

Last reply for 1.26.2013:

At this time, the iBookstore does not support books in certain languages which read right to left. This includes, but is not limited to the following languages:

- Arabic

- Dari

- Farsi

- Hebrew

- Jawi

- Malaysian

- Pashto

- Persian

- Sindhi

- Tajik

- Urdu

- Uyghur

While titles can be delivered in these languages, they will be not available on the iBookstore at this time. We will inform you when additional languages are supported by the iBookstore in our newsletters. If you had delivered a book to us in a language that is currently not supported, you will be able to release your book once the language can be supported by the iBookstore.

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Answer 5

Tom Gewecke

Level 10

115,940 points

Jan 29, 2013 5:07 AM in response to samadpour

You should go back to them and quote this passage from Page 45 of UsingiTunesProducer2.8_Books.pdf of 10/10/12 and ask why the they have been publishing erroneous guidance for authors.

Do any languages require EPUB 3.0, iBooks 3.0 app, and iOS 6?

Yes. The following table is a list of the languages that require EPUB 3.0, iBooks 3.0 app, and iOS 6 to be supported by iBookstore as the primary language.

User uploaded file

Language

Arabic

Burmese

User uploaded file

Featured Tasks

Do any languages require EPUB 3.0, iBooks 3.0 app, and iOS 6?

User uploaded file

Language

Chinese

Dari

Hebrew

Japanese

Khmer

Kurdish

Lao

Malay

Pashto

Persian

Punjabi

Sindhi

Tajik

Urdu

Uyghur

Uzbek

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Answer 6

samadpour Author

Level 1

8 points

Jan 29, 2013 9:52 AM in response to Tom Gewecke

Thanks, I try to send back their user guide to them to read it again!

But

Please connect to your itunesconnect account ( if you have) and try contact us. Please select: general iTunes question then: iBookstore functionality and then: supported languages. You will see nothing!!!!!!!

:)

Reply

Answer 7

Tom Gewecke

Level 10

115,940 points

Jan 29, 2013 11:26 AM in response to samadpour

The earlier version of the iBookstore Publisher User Guide, from Jan. of 2012, had a special section called "What Languages Does the iBookstore NOT Support", which listed all the RTL scripts plus Chinese and Japanese. The new version, from 10/25/12, totally omits that section. To me this is another indication that these scripts should now be accepted.

I suppose they might say that positive statement about RTL in the Using iTunes Producer 2.8 guide has just not been implemented yet. But that was nearly 4 months ago, and they really should not have put that in there if it was so wrong at the time.

But I hope the people who answered you have just made a mistake and RTL is in fact now possible.

Reply

Answer 8

samadpour Author

Level 1

8 points

Jan 29, 2013 1:05 PM in response to Tom Gewecke

Is it possible that someone email me from iBookstore and makes a mistake about the ruls of company?!

I don't think so!

If you think so, I can keep try.

Minewile I read all of documents and userguide about iBookstore , itunesconnect and iTunes producer. After 6 months hard working to pass the problems with RTL languges and passing all of them step by step I just gaze shockingly to the email from iBookstore.

Reply

Answer 9

Tom Gewecke

Level 10

115,940 points

Jan 29, 2013 1:11 PM in response to samadpour

samadpour wrote:

Is it possible that someone email me from iBookstore and makes a mistake about the ruls of company?

Yes.

Reply

Answer 10

Tom Gewecke

Level 10

115,940 points

Jan 29, 2013 1:58 PM in response to samadpour

PS Chinese used to be "not supported" just like RTL. But there was a fellow here who complied with all the requirements and his books is now in the store: A Time of Chaos. It has vertical text and pages that go from back to front (just like an Arabic book should).

Reply

Answer 11

samadpour Author

Level 1

8 points

Feb 13, 2013 8:05 PM in response to Tom Gewecke

Last email from iBookstore after I lend them their instruction has some false information or some one there has uncharted info:

I am following up with you regarding your inquiries. It is my understanding the

"UsingiTunesProducer2.8_Books.pdf" shows supported languages but your book was issued a ticket advising that we do not support these languages. If you had delivered a book to us in a language that is currently not supported, you will be able to release your book once the language can be supported by the iBookstore. We will inform you when additional languages are supported by the iBookstore in our newsletters.

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