1 Reply Latest reply: Jan 26, 2013 9:39 AM by Kappy
Jason Sheen Level 2 Level 2 (275 points)

Hi, my Mac Pro keeps shutting down randomly.  Any suggestions?

 

Mac Pro Early 2009

Processor 2.66 Ghz Quad Core

Memory 8 GB 1066 Mhz DDR3 ECC

Graphic NVIDIA GeForce GT

Software 10.8.2

 

error message on last shut down

Interval Since Last Panic Report:  280241 sec

Panics Since Last Report:          2

Anonymous UUID:                    078C78AA-E1F9-5CB8-F862-4B11B1733730

 

Sat Jan 26 09:59:06 2013

panic(cpu 4 caller 0xffffff801fcb7bd5): Kernel trap at 0xffffff7fa11c53b8, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x0000000052cf6000, CR4: 0x0000000000000660

RAX: 0x0000000020000902, RBX: 0x0000000000000075, RCX: 0x0000000000000000, RDX: 0x0000000020000902

RSP: 0xffffff811019b860, RBP: 0xffffff811019b890, RSI: 0x0000000000000000, RDI: 0x0000000000000000

R8:  0xffffff8102fd2000, R9:  0x0000000000010000, R10: 0x00000000000000b5, R11: 0x0000000000000000

R12: 0xffffff80f242cbfb, R13: 0xffffff80f2429000, R14: 0xffffff811019b9a8, R15: 0x0000000000000000

RFL: 0x0000000000010202, RIP: 0xffffff7fa11c53b8, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x4

 

Backtrace (CPU 4), Frame : Return Address

0xffffff811019b500 : 0xffffff801fc1d626

0xffffff811019b570 : 0xffffff801fcb7bd5

0xffffff811019b740 : 0xffffff801fcce4ed

0xffffff811019b760 : 0xffffff7fa11c53b8

0xffffff811019b890 : 0xffffff7fa1180e81

0xffffff811019ba10 : 0xffffff7fa11c17fe

0xffffff811019bad0 : 0xffffff7fa117f98a

0xffffff811019bb30 : 0xffffff8020065bc9

0xffffff811019bb50 : 0xffffff8020067170

0xffffff811019bbb0 : 0xffffff8020064b8f

0xffffff811019bd00 : 0xffffff801fc981e1

0xffffff811019be10 : 0xffffff801fc20aed

0xffffff811019be40 : 0xffffff801fc10448

0xffffff811019be90 : 0xffffff801fc1961b

0xffffff811019bf00 : 0xffffff801fca59be

0xffffff811019bfb0 : 0xffffff801fcceafe

      Kernel Extensions in backtrace:

         com.apple.GeForce(8.0)[2E56ED9A-D848-3795-9E52-56BABDC9000C]@0xffffff7fa1173000 ->0xffffff7fa1235fff

            dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7fa03 6c000

            dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7fa0358000

            dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7fa02da000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7fa0315000

 

BSD process name corresponding to current thread: plugin-container

 

Mac OS version:

12C60

 

Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

Kernel slide:     0x000000001fa00000

Kernel text base: 0xffffff801fc00000

System model name: MacPro4,1 (Mac-F221BEC8)

 

System uptime in nanoseconds: 32806581228013

last loaded kext at 30275610717908: com.apple.driver.AppleUSBCDC    4.1.22 (addr 0xffffff7fa1bda000, size 16384)

last unloaded kext at 30389104709474: com.apple.driver.AppleUSBCDC    4.1.22 (addr 0xffffff7fa1bda000, size 12288)

loaded kexts:

com.eltima.ElmediaPlayer.kext    1.0

com.contentwatch.iokit.netnanny.service    402

com.Cycling74.driver.Soundflower    1.6.6

com.contentwatch.netnanny.BootTime    402

com.apple.filesystems.msdosfs    1.8

com.apple.driver.AppleHWSensor    1.9.5d0

com.apple.driver.AppleBluetoothMultitouch    75.15

com.apple.driver.AppleTyMCEDriver    1.0.2d2

com.apple.driver.AGPM    100.12.69

com.apple.filesystems.autofs    3.0

com.apple.driver.AppleMikeyHIDDriver    122

com.apple.driver.AudioAUUC    1.60

com.apple.driver.AppleHDA    2.3.1f2

com.apple.driver.AppleUpstreamUserClient    3.5.10

com.apple.driver.AppleMCCSControl    1.0.33

com.apple.iokit.IOUserEthernet    1.0.0d1

com.apple.GeForce    8.0.0

com.apple.driver.AppleMikeyDriver    2.3.1f2

com.apple.iokit.IOBluetoothSerialManager    4.0.9f33

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport    4.0.9f33

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.ApplePolicyControl    3.2.11

com.apple.driver.AppleLPC    1.6.0

com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0

com.apple.driver.MaxTranserSizeOverrideDriver    3.1.0

com.apple.driver.XsanFilter    404

com.apple.iokit.IOAHCIBlockStorage    2.2.2

com.apple.iokit.SCSITaskUserClient    3.5.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.BootCache    34

com.apple.driver.AppleUSBHub    5.2.5

com.apple.driver.AppleFWOHCI    4.9.6

com.apple.driver.Intel82574L    2.3.0b4

com.apple.driver.AppleAHCIPort    2.4.1

com.apple.driver.AppleUSBEHCI    5.4.0

com.apple.driver.AppleUSBUHCI    5.2.5

com.apple.driver.AppleEFINVRAM    1.6.1

com.apple.driver.AppleRTC    1.5

com.apple.driver.AppleHPET    1.7

com.apple.driver.AppleACPIButtons    1.6

com.apple.driver.AppleSMBIOS    1.9

com.apple.driver.AppleACPIEC    1.6

com.apple.driver.AppleAPIC    1.6

com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0

com.apple.nke.applicationfirewall    4.0.39

com.apple.security.quarantine    2

com.apple.driver.AppleIntelCPUPowerManagement    196.0.0

com.apple.driver.IOBluetoothHIDDriver    4.0.9f33

com.apple.driver.AppleMultitouchDriver    235.28

com.apple.kext.triggers    1.0

com.apple.driver.DspFuncLib    2.3.1f2

com.apple.iokit.IOAudioFamily    1.8.9fc10

com.apple.kext.OSvKernDSPLib    1.6

com.apple.iokit.IOSurface    86.0.3

com.apple.iokit.IOSerialFamily    10.0.6

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport    4.0.9f33

com.apple.driver.AppleSMBusController    1.0.10d0

com.apple.iokit.IOBluetoothFamily    4.0.9f33

com.apple.driver.AppleGraphicsControl    3.2.11

com.apple.driver.AppleHDAController    2.3.1f2

com.apple.iokit.IOHDAFamily    2.3.1f2

com.apple.driver.AppleSMBusPCI    1.0.10d0

com.apple.iokit.IOFireWireIP    2.2.5

com.apple.nvidia.nv50hal    8.0.0

com.apple.NVDAResman    8.0.0

com.apple.iokit.IONDRVSupport    2.3.5

com.apple.iokit.IOGraphicsFamily    2.3.5

com.apple.driver.AppleSMC    3.1.4d2

com.apple.driver.IOPlatformPluginLegacy    1.0.0

com.apple.driver.IOPlatformPluginFamily    5.2.0d16

com.apple.driver.AppleUSBHIDKeyboard    165.5

com.apple.driver.AppleHIDKeyboard    165.5

com.apple.iokit.IOUSBHIDDriver    5.2.5

com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.1

com.apple.iokit.IOUSBMassStorageClass    3.5.0

com.apple.driver.AppleUSBMergeNub    5.2.5

com.apple.driver.AppleUSBComposite    5.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.1

com.apple.iokit.IOBDStorageFamily    1.7

com.apple.iokit.IODVDStorageFamily    1.7.1

com.apple.iokit.IOCDStorageFamily    1.7.1

com.apple.iokit.IOAHCISerialATAPI    2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.1

com.apple.iokit.IOUSBUserClient    5.2.5

com.apple.iokit.IOFireWireFamily    4.5.5

com.apple.iokit.IONetworkingFamily    3.0

com.apple.iokit.IOAHCIFamily    2.2.1

com.apple.iokit.IOUSBFamily    5.4.0

com.apple.driver.AppleEFIRuntime    1.6.1

com.apple.iokit.IOHIDFamily    1.8.0

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    220

com.apple.kext.AppleMatch    1.0.0d1

com.apple.security.TMSafetyNet    7

com.apple.driver.DiskImages    344

com.apple.iokit.IOStorageFamily    1.8

com.apple.driver.AppleKeyStore    28.21

com.apple.driver.AppleACPIPlatform    1.6

com.apple.iokit.IOPCIFamily    2.7.2

com.apple.iokit.IOACPIFamily    1.4

com.apple.kec.corecrypto    1.0

Model: MacPro4,1, BootROM MP41.0081.B07, 4 processors, Quad-Core Intel Xeon, 2.66 GHz, 8 GB, SMC 1.39f5

Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB

Memory Module: DIMM 1, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431

Memory Module: DIMM 2, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431

Memory Module: DIMM 3, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431

Memory Module: DIMM 4, 2 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x31384A53463235363732415A2D3147314431

Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports

Network Service: Ethernet 1, Ethernet, en0

PCI Card: NVIDIA GeForce GT 120, sppci_displaycontroller, Slot-1

Serial ATA Device: HL-DT-ST DVD-RW GH41N

Serial ATA Device: WDC WD1001FALS-41K1B0, 1 TB

Serial ATA Device: ST3750640AS, 750.16 GB

Serial ATA Device: WDC WD20EARS-00MVWB0, 2 TB

USB Device: hub_device, 0x050d  (Belkin Corporation), 0x0307, 0xfa200000 / 2

USB Device: ImageMate 14 in 1 Reader/Writer, 0x0781  (SanDisk Corporation), 0xb4b5, 0xfa230000 / 5

USB Device: iPhone, apple_vendor_id, 0x12a0, 0xfa210000 / 4

USB Device: HL-2240 series, 0x04f9  (Brother International Corporation), 0x0045, 0xfa270000 / 3

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd300000 / 2

USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd320000 / 3

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3

FireWire Device: built-in_hub, 800mbit_speed


Xeon Mac Pro, Mac OS X (10.7.2)
  • Kappy Level 10 Level 10 (251,085 points)

    This is not a "shutdown" but a kernel panic. Visit The XLab FAQs and read the FAQ on diagnosing kernel panics. Meanwhile boot into Safe Mode and operate for a while to see if this stops the panics. If it does then you will need to uninstall the software that installed these kernel extensions:

     

    com.eltima.ElmediaPlayer.kext    1.0

    com.contentwatch.iokit.netnanny.service    402

    com.Cycling74.driver.Soundflower    1.6.6

    com.contentwatch.netnanny.BootTime    402


    One or more of these may be the cause of the problem.

     

    Uninstalling Software: The Basics

     

    Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash.  Applications may create preference files that are stored in the /Home/Library/Preferences/ folder.  Although they do nothing once you delete the associated application, they do take up some disk space.  If you want you can look for them in the above location and delete them, too.

     

    Some applications may install an uninstaller program that can be used to remove the application.  In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.

     

    Some applications may install components in the /Home/Library/Applications Support/ folder.  You can also check there to see if the application has created a folder.  You can also delete the folder that's in the Applications Support folder.  Again, they don't do anything but take up disk space once the application is trashed.

     

    Some applications may install a startupitem or a Log In item.  Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder.  Log In Items are set in the Accounts preferences.  Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab.  Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.

     

    Some software use startup daemons or agents that are a new feature of the OS.  Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.

     

    If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term.  Unfortunately Spotlight will not look in certain folders by default.  You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.

     

    Some applications install a receipt in the /Library/Receipts/ folder.  Usually with the same name as the program or the developer.  The item generally has a ".pkg" extension.  Be sure you also delete this item as some programs use it to determine if it's already installed.

     

    There are many utilities that can uninstall applications.  Here is a selection:

     

        1. AppZapper 2.0.1

        2. AppDelete 3.2.6

        3. Automaton 1.50

        4. Hazel

        5. AppCleaner 2.1.0

        6. CleanApp

        7. iTrash 1.8.2

        8. Amnesia

        9. Uninstaller 1.15.1

      10. Spring Cleaning 11.0.1

     

    For more information visit The XLab FAQs and read the FAQ on removing software.