1 Reply Latest reply: Jan 26, 2013 2:07 PM by CMCSK
JonPfun Level 1 Level 1 (0 points)

My enter key stopped working out of nowhere.  No drops, liquid, or other damage has occured to the computer so I'm baffled.  I tried doing a hardware test but couldn't get my computer to boot up in the right mode


MacBook Pro, Mac OS X (10.6.8)
  • CMCSK Level 6 Level 6 (10,630 points)

    Use a can of compressed air or a vacuum hose to remove the debris underneath the key.  Go to the iFixit website if you need instructions on how to remove your key.  If that does not work, you may actually have a hardware issue.

     

    If you are still under warranty or have Apple Care, call them and get a case number.  Otherwise, take the computer to an Apple store or an AASP.  Whichever is more convenient for you. 

     

    JonPfun wrote:

     

      I tried doing a hardware test but couldn't get my computer to boot up in the right mode

     

    Maybe you were not doing it right - Intel-based Macs: Using Apple Hardware Test

     

     

     

     

     

     

     

     

     

     

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