12 Replies Latest reply: Jan 28, 2013 5:23 PM by floppy biscuit
floppy biscuit Level 1 Level 1 (0 points)

I performed a Time Machine back up after new HD install. Running a late 2009 iMac. Some odd issues are still occurring such as pixilating on the log in screen, dock not responsive, slow functioning...


iMac, Mac OS X (10.7.5), Late 2009 iMac
  • 1. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    BDAqua Level 10 Level 10 (116,465 points)

    Hello, see how many of these you can answer...

     

    See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...

     

    http://support.apple.com/kb/PH7029

     

     

    Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?

     

    How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.

     

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

     

    In the Memory tab of Activity Monitor, are there a lot of Pageouts?

     

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

     

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

     

    Reboot, test again.

     

    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.

     

    Check the System Preferences>Other Row, for 3rd party Pref Panes.

     

    Also look in these if they exist, some are invisible...

     

    /private/var/run/StartupItems

    /Library/StartupItems

    /System/Library/StartupItems

    /System/Library/LaunchDaemons

    /Library/LaunchDaemons

  • 2. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    floppy biscuit Level 1 Level 1 (0 points)

    BDAqua - Below in bold are results.

     

    See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...

     

    http://support.apple.com/kb/PH7029

     

    No errors listed.

     

     

    Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there? Nothing appears out of order. Nothing higher than 4% or so except the Activity Monitor which fluctuates widely from around 3-10 and window server which every so often jumps from .2 - 10. After a few minutes the usage stays well down.

     

    How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.

    4g of RAM and 246g of HD space available of 500 total.

     

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

    Under diagnostic and usage messages there does not appear to be anything of concern.

    In the Memory tab of Activity Monitor, are there a lot of Pageouts? 0 bytes

     

     

    I will try the next steps you mentioned below now. Thank you for the help.

     

     

     

     

     

     

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

     

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

     

    Reboot, test again.

     

    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.

     

    Check the System Preferences>Other Row, for 3rd party Pref Panes.

     

    Also look in these if they exist, some are invisible...

     

    /private/var/run/StartupItems

    /Library/StartupItems

    /System/Library/StartupItems

    /System/Library/LaunchDaemons

    /Library/LaunchDaemons

  • 3. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    floppy biscuit Level 1 Level 1 (0 points)

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

     

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

     

    Reboot, test again.

    Many permissions were repaired, mainly scanner issues.

    Nothing else showed up in safe mode.

     

    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.

    iTunes helper had a caution sign next to it.

     

    Check the System Preferences>Other Row, for 3rd party Pref Panes.

     

    Also look in these if they exist, some are invisible...

     

    /private/var/run/StartupItems No Startupitems folder in the run folder

    /Library/StartupItems No items in this folder

    /System/Library/StartupItems No items in this folder

    /System/Library/LaunchDaemons 222 items in this folder

    /Library/LaunchDaemons

  • 4. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    BDAqua Level 10 Level 10 (116,465 points)

    /System/Library/LaunchDaemons 222 items in this folder

    What non Apple ones are there?

     

    Second time I've seen that iTunesHelper problem, might highlight it & click the tiny minus icon to remove it, then reboot.

  • 5. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    Linc Davis Level 10 Level 10 (117,700 points)

    First, back up all data immediately, as your boot drive might be failing.

     

    A common cause of a slow user interface is a large set of image or video files on the Desktop with preview icons. If you have more than a dozen or so such files, move them to another folder.

     

    Another possible cause is iCloud activity, especially Photo Stream synchronization. If applicable, uncheck all boxes in the iCloud preference pane and see whether there's an improvement.

     

    Otherwise do as below when you notice the slowdown.

     

    If you have more than one user account, you must be logged in as an administrator to carry out this step.

     

    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Select the 50 or so most recent entries in the log. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message. You're looking for entries at the end of the log, not at the beginning.

     

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • 6. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    floppy biscuit Level 1 Level 1 (0 points)

    What non Apple ones are there?

    Not too sure which are or are not Apple. Im going off the file name not having Apple in it.

    com.vix.cron.plist

    comsat.plist

    exec.plist

    finger.plist

    ftp-proxy.plist

    ftp.plist

    login.plist

    ntalk.plist

    org.amavis.amavisd_cleanup.plist

    org.amavis.amavisd.plist

    org.apache.httpd.plist

    org.cups.cups-lpd.plist

    org.cups.cupsd.plist

    org.isc.named.plist

    org.net-snmp.snmpd.plist

    org.ntp.ntpd.plist

    org.postfix.master.plist

    org.x.privileged_startx.plist

    shell.plist

    ssh.plist

    telnet.plist

    tftp.plist

     

    First, back up all data immediately, as your boot drive might be failing.

    My data is backed up, and the drive is a new one. Installed last week. Using Time Machine w/an external HD.

     

     

    A common cause of a slow user interface is a large set of image or video files on the Desktop with preview icons. If you have more than a dozen or so such files, move them to another folder.

    I deleted or moved a few items from the desktop, there wasnt too many anyway.

     

     

     

    Another possible cause is iCloud activity, especially Photo Stream synchronization. If applicable, uncheck all boxes in the iCloud preference pane and see whether there's an improvement.

    No noticeable improvement unchecking all.

     

    Otherwise do as below when you notice the slowdown.

     

    If you have more than one user account, you must be logged in as an administrator to carry out this step.

     

    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

     

    Select the 50 or so most recent entries in the log. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message. You're looking for entries at the end of the log, not at the beginning.

     

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

     

     

     

    1/27/13 8:20:15.043 PM loginwindow: Login Window Started Security Agent

    1/27/13 8:20:15.404 PM SecurityAgent: Echo enabled

    1/27/13 8:20:15.404 PM SecurityAgent: Echo enabled

    1/27/13 8:20:16.724 PM configd: network configuration changed.

    1/27/13 8:20:16.843 PM UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Probe

    1/27/13 8:20:16.843 PM UserEventAgent: CaptiveNetworkSupport:CNSPreferences:60 Creating new preferences

    1/27/13 8:20:16.844 PM UserEventAgent: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on Network because it is protected and not on the exception list

    1/27/13 8:20:16.846 PM UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Unknown

    1/27/13 8:20:16.848 PM configd: network configuration changed.

    1/27/13 8:20:17.071 PM WindowServer: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

    1/27/13 8:20:19.458 PM warmd: [___bootcachectl_filter_out_sharedio_from_history_block_invoke_0:1683] Unable to open i386 shared cache: 2 No such file or directory

    1/27/13 8:20:19.668 PM com.apple.launchd: (com.apple.xprotectupdater[53]) Exited with code: 252

    1/27/13 8:20:32.156 PM ntpd: proto: precision = 1.000 usec

    1/27/13 8:20:48.580 PM com.apple.usbmuxd: _handle_timer heartbeat detected detach for device 0x1-10.0.0.5:0!

    1/27/13 8:22:13.000 PM kernel: Virex Kext: "Loading Phoenix kernel extension"

    1/27/13 8:26:19.254 PM SecurityAgent: User info context values set for XXXX

    1/27/13 8:26:19.254 PM SecurityAgent: User info context values set for XXXX

    1/27/13 8:26:19.635 PM SecurityAgent: Login Window login proceeding

    1/27/13 8:26:19.635 PM SecurityAgent: Login Window login proceeding

    1/27/13 8:26:20.248 PM loginwindow: Login Window - Returned from Security Agent

    1/27/13 8:26:20.366 PM loginwindow: USER_PROCESS: 68 console

    1/27/13 8:26:23.484 PM applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.syncdefaultsd.push': unknown error code

    1/27/13 8:26:23.485 PM applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.safaridavclient.push': unknown error code

    1/27/13 8:26:23.574 PM airportd: _doAutoJoin: Already associated to “Network”. Bailing on auto-join.

    1/27/13 8:26:23.918 PM com.apple.launchd.peruser.501: (com.mcafee.menulet) Ignored this key: GroupName

    1/27/13 8:26:23.918 PM com.apple.launchd.peruser.501: (com.mcafee.reporter) Ignored this key: GroupName

    1/27/13 8:26:23.919 PM com.apple.launchd.peruser.501: (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self

    1/27/13 8:26:23.924 PM com.apple.launchctl.Aqua: load: option requires an argument -- D

    1/27/13 8:26:23.924 PM com.apple.launchctl.Aqua: usage: launchctl load [-wF] [-D <user|local|network|system|all>] paths...

    1/27/13 8:26:37.041 PM com.apple.launchd.peruser.501: (com.apple.launchctl.Aqua[588]) Exited with code: 1

    1/27/13 8:26:45.064 PM UserEventAgent: CaptiveNetworkSupport:CNSServerRegisterUserAgent:187 new user agent port: 33827

    1/27/13 8:26:55.935 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver[662]) posix_spawn("/Library/Printers/Brother/Utilities/Server/LOGINserver.app/Content s/MacOS/LOGINserver", ...): No such file or directory

    1/27/13 8:26:55.940 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver[662]) Exited with code: 1

    1/27/13 8:26:55.946 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver) Throttling respawn: Will start in 10 seconds

    1/27/13 8:26:57.000 PM kernel: CODE SIGNING: cs_invalid_page(0x1000): p=661[GoogleSoftwareUp] clearing CS_VALID

    1/27/13 8:27:28.788 PM com.apple.launchd.peruser.501: (com.apple.CSConfigDotMacCert-@me.com-SharedServices[664]) Exited with code: 1

    1/27/13 8:27:38.337 PM SystemUIServer: [0x7fa6c2c2b160] |Server|Warning| failed to connect to the server: NSPortTimeoutException connection timeout: did not receive reply

    1/27/13 8:27:38.337 PM [0x0-0xd00d].com.tomtom.HOMERunnerApp: TomTom HOME runner started.

    1/27/13 8:27:42.178 PM McAfee Reporter: Register with FMP Successfully

    1/27/13 8:27:57.779 PM com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication

    1/27/13 8:27:57.779 PM com.apple.dock.extra: 2013-01-27 20:27:57.579 com.apple.dock.extra[732:1a07] Could not connect the action buttonPressed: to target of class NSApplication

    1/27/13 8:27:57.779 PM com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication

    1/27/13 8:27:57.779 PM com.apple.dock.extra: 2013-01-27 20:27:57.778 com.apple.dock.extra[732:1a07] Could not connect the action buttonPressed: to target of class NSApplication

    1/27/13 8:27:57.779 PM com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication

    1/27/13 8:27:57.780 PM com.apple.dock.extra: 2013-01-27 20:27:57.779 com.apple.dock.extra[732:1a07] Could not connect the action buttonPressed: to target of class NSApplication

    1/27/13 8:27:57.780 PM com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication

    1/27/13 8:27:57.780 PM com.apple.dock.extra: 2013-01-27 20:27:57.779 com.apple.dock.extra[732:1a07] Could not connect the action buttonPressed: to target of class NSApplication

    1/27/13 8:27:59.504 PM CFAgent: Initializer-based scripting additions are no longer supported. "/Library/ScriptingAdditions/LCC Scroll Enhancer Loader.osax" not loaded.

    1/27/13 8:28:01.608 PM [0x0-0x10010].com.storage-corp.CFAgent: objc[717]: Class com_Logitech_ScrollEnhancerLoader is implemented in both /Library/ScriptingAdditions/LCC Scroll Enhancer Loader.osax/Contents/MacOS/LCC Scroll Enhancer Loader and /Library/InputManagers/LCC Scroll Enhancer Loader/LCC Scroll Enhancer Loader.bundle/Contents/MacOS/LCC Scroll Enhancer Loader. One of the two will be used. Which one is undefined.

    1/27/13 8:28:06.733 PM McAfee Reporter: succeded to load the alert window nib

    1/27/13 8:28:06.735 PM McAfee Reporter: Reporter: Notificationvalue for map key is not found for fm Id 100

    1/27/13 8:28:12.398 PM [0x0-0xd00d].com.tomtom.HOMERunnerApp: Notifying device changed

    1/27/13 8:28:12.398 PM [0x0-0xd00d].com.tomtom.HOMERunnerApp: Notifying device changed

    1/27/13 8:28:12.398 PM [0x0-0xd00d].com.tomtom.HOMERunnerApp: Notifying device changed

    1/27/13 8:28:12.398 PM [0x0-0xd00d].com.tomtom.HOMERunnerApp: Notifying device changed

    1/27/13 8:28:29.000 PM kernel: IOSurface: buffer allocation size is zero

    1/27/13 8:28:35.967 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver[819]) posix_spawn("/Library/Printers/Brother/Utilities/Server/LOGINserver.app/Content s/MacOS/LOGINserver", ...): No such file or directory

    1/27/13 8:28:35.968 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver[819]) Exited with code: 1

    1/27/13 8:28:35.968 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver) Throttling respawn: Will start in 10 seconds

    1/27/13 8:28:37.000 PM kernel: IOSurface: buffer allocation size is zero

    1/27/13 8:28:46.000 PM kernel: IOSurface: buffer allocation size is zero

    1/27/13 8:28:50.000 PM kernel: IOSurface: buffer allocation size is zero

    1/27/13 8:28:53.000 PM kernel: IOSurface: buffer allocation size is zero

    1/27/13 8:29:13.698 PM sandboxd: ([836]) TextEdit(836) deny file-write-data /

    1/27/13 8:30:15.988 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver[875]) posix_spawn("/Library/Printers/Brother/Utilities/Server/LOGINserver.app/Content s/MacOS/LOGINserver", ...): No such file or directory

    1/27/13 8:30:15.989 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver[875]) Exited with code: 1

    1/27/13 8:30:15.989 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver) Throttling respawn: Will start in 10 seconds

    1/27/13 8:30:40.596 PM Firewall: Allow smbd connecting from 10.0.0.6:50004 to port 445 proto=6

    1/27/13 8:30:41.152 PM rpcsvchost: sandbox_init: com.apple.msrpc.netlogon.sb succeeded

    1/27/13 8:30:41.317 PM Firewall: smbd is listening from :::445 proto=6

    1/27/13 8:30:41.317 PM Firewall: smbd is listening from 0.0.0.0:445 proto=6

    1/27/13 8:30:41.740 PM sandboxd: ([883]) smbd(883) deny job-creation

    1/27/13 8:31:56.011 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver[924]) posix_spawn("/Library/Printers/Brother/Utilities/Server/LOGINserver.app/Content s/MacOS/LOGINserver", ...): No such file or directory

    1/27/13 8:31:56.012 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver[924]) Exited with code: 1

    1/27/13 8:31:56.012 PM com.apple.launchd.peruser.501: (com.brother.LOGINserver) Throttling respawn: Will start in 10 seconds

  • 7. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    Linc Davis Level 10 Level 10 (117,700 points)

    Uninstall "Virex" according to the developer's instructions. Never install that again. Also, reinstall the Brother printing software. Turn off the built-in firewall, which you don't need. Reboot and test.

     

    If there's no improvement, uninstall "Logitech Control Center." Reboot and test again.

  • 8. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    floppy biscuit Level 1 Level 1 (0 points)

    Uninstall "Virex" according to the developer's instructions. Never install that again. Also, reinstall the Brother printing software. Turn off the built-in firewall, which you don't need. Reboot and test.

     

    If there's no improvement, uninstall "Logitech Control Center." Reboot and test again.

     

    Virex has been uninstalled.

    Reinstalled the Brother software, an update was available...

    Turned off the firewall.

    uninstalled the logitech software, just to be on the safe side.

    System has improved, but not 100%. It is really sluggish.

    Thank you for all your help, I will revisit tomorrow for any other ideas.

  • 9. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    Linc Davis Level 10 Level 10 (117,700 points)

    You say booted in safe mode, but it's not clear what happened. Safe mode is normally slow, but it may not be as slow as what you have when booted as usual.

  • 10. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    floppy biscuit Level 1 Level 1 (0 points)

    It was slower and the screen was rolling the new screens, (they displayed but slowly and rolled up or down to load) like when i choose Launchpad.

  • 11. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    Linc Davis Level 10 Level 10 (117,700 points)

    Reset the System Management Controller (SMC)

     

    If there's no change, make a "Genius" appointment at an Apple Store to have the machine tested.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    *An SSD doesn't need to be zeroed.

  • 12. Re: Reinstall OS 10.7.5 to resolve sluggish response and the system, in general, sometimes not responding correctly?
    floppy biscuit Level 1 Level 1 (0 points)

    Than you very much for your help. I will take your advice.