A leopard printing server abandons jobs

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hakanekat Author

Level 1

6 points

A leopard printing server abandons jobs

I have set up a printing sever with OSX 10.5.8 Leopard running in iMac G5.

A printer RICHO GX e5500 is connected to the USB port of the server and shared.

It is possible to print a single page per a job from the client of OSX 10.8.2 Mountain Lion.

However, a job, which consists of multiple peges, is abandoned by the server.

No print is obtained.

The printer monitor always says that the job is abandoned.

It seems possible to print 2 pages per a job.

However, the server won't print a job which consists of multiple pages such as 5.

Of cousrse, I have isntalled the printer driver both to the server and to the client.

Are there any further settings required either for the server or for the client?

The details of the hardwares are the followings:

The server: iMac G5 (PowerMac 12.1) with 1.5GB RAM

The client: iMac (21.5-inch Mid 2010) with 12GB RAM

WiFi connection is used both for the server and the client.

And the printer is a kind of ink jet.

iMac, Mac OS X (10.5.8), Mountain Lions

Posted on Jan 26, 2013 8:29 PM

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Answer 1

BDAqua

Level 10

238,997 points

Jan 26, 2013 8:43 PM in response to hakanekat

Hello,

Open Console in Utilities & see if there are any clues or repeating messages when this happens.

Mac OS X: About the Reset Printing System feature ...

http://support.apple.com/kb/HT1341?viewlocale=en_US

10.5/10.6/10.7 instructions...

In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

if you hold option and click the "-" tab it resets the printing system.

http://www.macosxhints.com/article.php?story=20031215144430486

Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.

Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

Resetting the printing system in Mac OS X 10.5.x+++

To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
Choose System Preferences from the Apple menu.
Choose Print & Fax from the View menu.
Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..." As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.

http://support.apple.com/kb/ht1341

Reboot.

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Answer 2

hakanekat Author

Level 1

6 points

Jan 28, 2013 3:25 AM in response to BDAqua

I tied to print 5 pages while watching the server's console.

However, the server abandoned the job without saying anything to the console.

By the way, what effect can I expect by resetting the printing system?

Regards,

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Answer 3

hakanekat Author

Level 1

6 points

Jan 28, 2013 3:53 AM in response to BDAqua

I resetted the printer on the server and added the printer again.

Then I tried to print 5 pages in the same way.

After resetting, the job dissapeared from the printer monitor on the server.

No message is shown on the console, either.

Regards,

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Answer 4

BDAqua

Level 10

238,997 points

Jan 28, 2013 9:52 AM in response to hakanekat

Just wondering, did you Reset the Printing system on the Server?

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Answer 5

hakanekat Author

Level 1

6 points

Jan 28, 2013 5:58 PM in response to BDAqua

Yes, I did.

I did reset the printing system on the server.

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Answer 6

BDAqua

Level 10

238,997 points

Jan 28, 2013 9:25 PM in response to hakanekat

Open Console in Utilities on both & see if there are any clues or repeating messages when this happens.

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Answer 7

hakanekat Author

Level 1

6 points

Jan 29, 2013 4:15 AM in response to BDAqua

I looked for error logs and I found them in /var/log/cups/error_log on both.

Error logs on the server:

1. When a job successfully ends,

E [29/Jan/2013:20:56:42 +0900] cupsdReadClient: 19 IPP Read Error!

I [29/Jan/2013:20:56:42 +0900] [Job 11] Adding start banner page "none".

I [29/Jan/2013:20:56:42 +0900] [Job 11] Queued on "RICOH_IPSiO_GX_e5500" by "hiro".

I [29/Jan/2013:20:57:44 +0900] [Job 11] File of type application/octet-stream queued by "hiro".

I [29/Jan/2013:20:57:44 +0900] [Job 11] Adding end banner page "none".

I [29/Jan/2013:20:57:44 +0900] [Job 11] Started backend /usr/libexec/cups/backend/usb (PID 9038)

I [29/Jan/2013:20:59:25 +0900] [Job 11] Completed successfully.

2. When a job is abnormally termintes,

E [29/Jan/2013:21:02:42 +0900] cupsdReadClient: 19 IPP Read Error!

I [29/Jan/2013:21:02:42 +0900] [Job 12] Adding start banner page "none".

I [29/Jan/2013:21:02:42 +0900] [Job 12] Queued on "RICOH_IPSiO_GX_e5500" by "hiro".

I [29/Jan/2013:21:03:50 +0900] [Job 12] Adding end banner page "none".

E [29/Jan/2013:21:03:50 +0900] [Job 12] No files, canceling job!

I [29/Jan/2013:21:03:52 +0900] [Job 12] File of type application/octet-stream queued by "hiro".

I [29/Jan/2013:21:03:52 +0900] [Job 12] Adding end banner page "none".

Error_log on the client:

E [29/Jan/2013:21:00:39 +0900] [Job 77] The job is cancelled on the printer.

Regards,

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Answer 8

BDAqua

Level 10

238,997 points

Jan 29, 2013 10:28 AM in response to hakanekat

No files, canceling job!

Seems like some Disk/Directory problem, if you haven't, on both...

Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

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Answer 9

hakanekat Author

Level 1

6 points

Jan 30, 2013 12:20 AM in response to BDAqua

I have repaired the permissions both on the server and on the client

and tried to print 4 pages per a job.

However, the same messages appear on both /var/log/cups/error_logs.

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Answer 10

BDAqua

Level 10

238,997 points

Jan 31, 2013 9:59 AM in response to hakanekat

Not so much Repair Permissions, but Repair Disk is the Important one, only Verify Disk will be available for the drive you're booted from.

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Answer 11

hakanekat Author

Level 1

6 points

Jan 31, 2013 8:09 PM in response to BDAqua

I' sorry that I can't undestand "Not so much Repair Permissions" you said in the previous reply.

Do you mean that I could not repair the permission of the disk which I booted from?

Using Disk Utility,

I was able to repair the permission of the disk from which I safe booted Leopard.

However, the same error mesages appear in the /var/log/cups/error_log on the Leopard server.

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Answer 12

BDAqua

Level 10

238,997 points

Jan 31, 2013 11:12 PM in response to hakanekat

Soory if in anyay I confised the issue, you can Repair Permissions, but far more important to Repair The Disk, which is a whole different thing. You can only Verify Disk thay you're bootd from... what does that report?

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Answer 13

hakanekat Author

Level 1

6 points

Feb 2, 2013 3:55 AM in response to BDAqua

I will verify the disk of the server later.

By the way, how can I repair the disk if there are any problems on the disk?

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Answer 14

BDAqua

Level 10

238,997 points

Feb 2, 2013 10:39 AM in response to hakanekat

"Try Disk Utility

1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

3. Click the First Aid tab.

4. Select your Mac OS X volume.

5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

http://docs.info.apple.com/article.html?artnum=106214

Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

If 10.7.0 or later...

Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.

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Answer 15

hakanekat Author

Level 1

6 points

Feb 5, 2013 4:23 AM in response to BDAqua

I repaired the disks of both the server and the client

and the permissions on both,

booting from other volumes.

After that, I tried to print 4 pages per a job but in vain.

The cups error_log on the server is as the following:

E [05/Feb/2013:17:57:00 +0900] cupsdReadClient: 22 IPP Read Error!

I [05/Feb/2013:17:57:00 +0900] [Job 35] Adding start banner page "none".

I [05/Feb/2013:17:57:00 +0900] [Job 35] Queued on "RICOH_IPSiO_GX_e5500" by "hiro".

I [05/Feb/2013:17:58:04 +0900] [Job 35] Adding end banner page "none".

E [05/Feb/2013:17:58:04 +0900] [Job 35] No files, canceling job!

I [05/Feb/2013:17:58:04 +0900] [Job 35] File of type application/octet-stream queued by "hiro".

I [05/Feb/2013:17:58:04 +0900] [Job 35] Adding end banner page "none".

E [05/Feb/2013:19:22:45 +0900] cupsdReadClient: 18 IPP Read Error!

I [05/Feb/2013:19:22:46 +0900] [Job 36] Adding start banner page "none".

I [05/Feb/2013:19:22:46 +0900] [Job 36] Queued on "RICOH_IPSiO_GX_e5500" by "hiro".

I [05/Feb/2013:19:23:55 +0900] [Job 36] Adding end banner page "none".

E [05/Feb/2013:19:23:55 +0900] [Job 36] No files, canceling job!

I [05/Feb/2013:19:23:57 +0900] [Job 36] File of type application/octet-stream queued by "hiro".

I [05/Feb/2013:19:23:57 +0900] [Job 36] Adding end banner page "none".

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