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My iPhone 5 screen broke (only the glass)

1804 Views 17 Replies Latest reply: Feb 4, 2013 4:03 AM by hotstev RSS
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hotstev Calculating status...
Currently Being Moderated
Jan 27, 2013 5:31 AM

Can the iPhone be repaired in an Apple store in China (Shanghai)? How much would it be? I bought the phone in Germany. Is that a problem?

  • FelipeV Level 5 Level 5 (4,355 points)
    Currently Being Moderated
    Jan 27, 2013 6:03 AM (in response to hotstev)

    They might. But you will need to get an out warranty replacement. Most stores are leery of touching phones purchased out of the country as the warranty is not international. Contact the Apple store in Shanghai.

  • FelipeV Level 5 Level 5 (4,355 points)
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    Jan 27, 2013 6:12 AM (in response to hotstev)

    No. That is accidental damage and NOT covered by the warrany. If an unofficial repaair center touches it and something goes wrong later, Apple will NEVER touch your phone again.

     

    PS the out of warranty service exchanges your phone as Apple does not repair iphones; they exchange them. Again, go to the Apple store first before doing anything.

  • FelipeV Level 5 Level 5 (4,355 points)
    Currently Being Moderated
    Jan 28, 2013 3:56 AM (in response to hotstev)

    The warranty is not international. You would have to take it back to Germany for service. And they do not accept international shipments, so you would have to take it in yourseld or send it to someone who would take it in for you.

     

    Take it in to the Apple store to see if they give you the OOW. What have you got to loose? That's my suggestion.

  • FelipeV Level 5 Level 5 (4,355 points)
    Currently Being Moderated
    Jan 29, 2013 3:10 AM (in response to hotstev)

    Yes.

  • FelipeV Level 5 Level 5 (4,355 points)
    Currently Being Moderated
    Feb 2, 2013 5:54 AM (in response to hotstev)

    Probably not, as it will have an unathorized part installed. Most third party service providers use cheap knock-offs as there is no legitamate way of getting genuine Apple parts on the market.

  • Chamar Level 4 Level 4 (2,035 points)
    Currently Being Moderated
    Feb 3, 2013 12:57 AM (in response to hotstev)

    See screen capture below for details on OOW...

     

    oow.png

  • Chamar Level 4 Level 4 (2,035 points)
    Currently Being Moderated
    Feb 3, 2013 1:13 AM (in response to hotstev)

    Re-read the paragraph starting "Certain damage is ineligible for out-of-warranty service...".

     

    The tech who examines your iPhone to determine if it is eligible will probably be able to tell that is has been repaired and that non Apple parts have been used.

     

    Just my thoughts.

  • FelipeV Level 5 Level 5 (4,355 points)
    Currently Being Moderated
    Feb 3, 2013 5:29 AM (in response to hotstev)

    Do not go to a third party service provider. It might cause problems and headaches in the future which might end costing you more in the long run.  W havee told you what we think you should do. But ultimately it's your choice.

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