4 Replies Latest reply: Jan 27, 2013 9:16 AM by John Galt
GayWidower Level 1 Level 1

How can I sort out all things Apple?

 

I don't know what he paid for, didn't pay for. We had our own accounts and a joint account, all of which he set up. I am lost and quite honestly the Apple Q&A bit doesn't seem to cover death or bereavement for a not so techy person as me.

 

I am not looking for sympathy, I am looking for help for a complete idiot, me.

 

Tim


MacBook Air
Reply by John Galt on Jan 27, 2013 7:31 AM Helpful

Your best course of action is to contact Apple and ask for their help in sorting this out Tim.

 

This sort of question is a problem in the digital age. Companies are reluctant to supply information that can justifiably be considered confidential, even if the information belongs to the deceased. In any event if anyone can help it will be Apple. Since we are all just users like yourself, no one here will be able to help with account information.

 

Contact them here:

 

https://expresslane.apple.com/Issues.action

 

Navigate the options until you arrive at the ability to compose an email. It will be answered in a day or two, but be prepared for several more days of back-and-forth correspondence before you get the attention of someone who understands and can address your concerns.

All replies

  • John Galt Level 8 Level 8

    Your best course of action is to contact Apple and ask for their help in sorting this out Tim.

     

    This sort of question is a problem in the digital age. Companies are reluctant to supply information that can justifiably be considered confidential, even if the information belongs to the deceased. In any event if anyone can help it will be Apple. Since we are all just users like yourself, no one here will be able to help with account information.

     

    Contact them here:

     

    https://expresslane.apple.com/Issues.action

     

    Navigate the options until you arrive at the ability to compose an email. It will be answered in a day or two, but be prepared for several more days of back-and-forth correspondence before you get the attention of someone who understands and can address your concerns.

  • GayWidower Level 1 Level 1

    Alas, that's where I went and found myself going nowhere until there was this forum was prompted to me, and even so this was not really what I was hoping to find.

     

    In the digital age death does not seem to exist. This is so 'Brave New World'. Or is it grief is still screwing up my thinking?

     

    I am feeling very raw as we had our Civil Partnership on 12th January, he died on th 19th and the 26th was his 57th birthday. Three Saturdays in a row of joy, pain and the knowledge he isn't going to be here any more.

  • GayWidower Level 1 Level 1

    Scratch what I wrote. My wretched internet connection suddenly produced the correct page. I think I am in a state of confusion and grief that is sending me mental.

     

    So instead of moaning, many thanks, though I don't remember now the route I took to get there!

  • John Galt Level 8 Level 8

    I am sorry for your loss.

     

    This story won't help you but it may be of interest to know what challenges exist and what is being done to address them:

     

    Life and Death Online: Who Controls a Digital Legacy?

     

    ... I don't remember now the route I took to get there!

     

    It's a moving target, so providing step-by-step instructions may be frustrating anyway.