Mac Mail deletes messages after 24 hours

Mac Mail started deleting my messages after 24 hours 6 days ago. I believe this is a OSX Lion issue as I run 10.8.2 on my main machine (iMac 27 Dec 2010) but I also have an old iMac G5 (2005) running OS X 10.5.8, and on ths machine my messages are not deleted. An additional problem is that new messages to all accounts remain marked as unread for less than an hour on the new machine but remained marked unread until they are read on the old machine. My sent messages are not deleted.


I use a private email address from my own domain for all of my emails, except for a very few on BTinternet and Yahoo adresses. My webmail for my domain also is having emails deleted after 24 hours. I have spoken to the domain host customer care (very helpful) but they cannot spot the issue. And as it doesn't happen with OS X 10.5.8 it seems to me that it cannot be either the host or my current provider BT. However, I have only switched to BT recently and this deletion problem only started once their service was fully up and operating ( which was a long and messy process leaving me utterly disenchanted with BT).


I also have an iPhone 4S using iOS6 which doesn't delete but also doesn't show new messages as unread on my private domain address. On the iPhone new messages to my BT and Yahoo accounts show as unread.


I have time machine running with an external hard drive so I can see old messages there but thats a laborious procedure and the whole thing is doing my head in. Anyone got any explanations or, better still, solutions.

iMac, OS X Mountain Lion (10.8.2)

Posted on Jan 27, 2013 8:45 AM

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4 replies

Jan 27, 2013 9:41 AM in response to macjack

Thanks for a very quick reply - and this is how this mailbox is set up.


I have also had a bit of help and advice from a knowlegable friend and he thinks the source of the deletions may be that the account is an IMAP account on the new machine and my iphone but a POP3 accont on my old machine. I have turned off the old machine to see if this changes the behaviours on the other machines.

Jan 27, 2013 9:44 AM in response to Tim Cutting

Tim Cutting wrote:


Thanks for a very quick reply - and this is how this mailbox is set up.


I have also had a bit of help and advice from a knowlegable friend and he thinks the source of the deletions may be that the account is an IMAP account on the new machine and my iphone but a POP3 accont on my old machine. I have turned off the old machine to see if this changes the behaviours on the other machines.



This is a very good start.

Feb 3, 2013 2:00 PM in response to Tim Cutting

I am also having the same issue to the point that all my emails have disapeared and they only seem to stay on there for 24 hours,

it used to work absolutely fine with no problems atall, nothing has been changed as regards to settings.


I am only using my iphone 5 (6.1) and my macbook pro (10.8.2) and i have restored both in the hope that this may help to no avail


i really do hope i can retreive all my previous emails and soon ..

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Mac Mail deletes messages after 24 hours

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