5 Replies Latest reply: Feb 3, 2013 12:31 PM by Old Toad
Kegsmat Level 1 Level 1 (0 points)

Can anyone please help as Apple obviously can't be bothered to get back to me even though they promised they would.


I have been trying to buy an iphoto book and when I press 'buy book' it lets me proceed, requires my apple id log on and my card security details. 


The process then starts:  the book compiles but then encounters an 'error' and asks me if I want to retry.


I did this several times last night - using support communities I even tried in safe mode - but each time the same thing happened so I assumed that the order had been cancelled and that there was a problem with my system.   


I was then rather surprised to have been contacted by the fraud department of my bank telling me my account had been charged for this one transaction 8 times even though nothing is showing up in my order history. 


I contacted apple this morning who said they would investigate and get back to me - they haven't.


No payments are showing in my itunes account.


2 questions:


Why can't the book upload?

Would the transactions be visible anywhere other than through my itunes account?

iPhoto '11, OS X Mountain Lion (10.8.2)