iphoto book - book assembles but won't load but still charges my debit card

Can anyone please help as Apple obviously can't be bothered to get back to me even though they promised they would.

I have been trying to buy an iphoto book and when I press 'buy book' it lets me proceed, requires my apple id log on and my card security details.

The process then starts: the book compiles but then encounters an 'error' and asks me if I want to retry.

I did this several times last night - using support communities I even tried in safe mode - but each time the same thing happened so I assumed that the order had been cancelled and that there was a problem with my system.

I was then rather surprised to have been contacted by the fraud department of my bank telling me my account had been charged for this one transaction 8 times even though nothing is showing up in my order history.

I contacted apple this morning who said they would investigate and get back to me - they haven't.

No payments are showing in my itunes account.

2 questions:

Why can't the book upload?

Would the transactions be visible anywhere other than through my itunes account?