Can't connect to the internet with my iPod touch 4th gen.

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Level 1

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Can't connect to the internet with my iPod touch 4th gen.

So I have an iPod touch 4th gen. and have been able to get wifi from my computer with no problem but now it's not working. When I choose the network I've always used I see the 3 lines on top of the screen that show when it's connected to the internet but when I try to open iTunes, the App Store, etc. it says, "cannot connect to iTunes" or whatever it is that I'm trying to open.

I'm so frustrated! I already restarted both my iPod & laptop, connected then disconnected the modem, and resetted the network settings but it still doesn't work.

When i open troubleshoot problems, it says that the wireless network connection doesn't have a valid IP configuration, sorry if I'm too stupid but what's an IP configuration? How can I fix this?

Please help me!

😟

iPod touch

Posted on Jan 27, 2013 1:53 PM

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Answer 1

lllaass

Level 10

210,513 points

Jan 27, 2013 2:00 PM in response to MaryG'04

Does the iPod connect to other networks?

Do other devices now connect? ( I thin yo are say no. In that case you have a router problem. Try powering off and then back on the router. Next try changing the security on the router. Test it with no security. The reset ther router. Last, get a new router.)

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router

- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

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Answer 2

MaryG'04 Author

Level 1

0 points

Jan 27, 2013 3:27 PM in response to lllaass

I already tried that but it still doesn't work. Now the troubleshoot says there's a problem with the wireless adapter or access point. Do I have to get a new router?

Oh & I can't even connect to the network anymore because now it's asking me for the password & I don't know it...

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Answer 3

lllaass

Level 10

210,513 points

Jan 27, 2013 3:31 PM in response to MaryG'04

Try resetting the router. Get the router manufacturer and model number and go to the support site and download the manual for the router and see how to reset it.

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Answer 4

MaryG'04 Author

Level 1

0 points

Jan 27, 2013 7:19 PM in response to lllaass

I'll do that, thanks for the help! 🙂

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