Brimstin

Q: Every time I open Desktop & Screen Saver in System Preferences, I get the error message: "There was a problem connecting to the server 'idisk.mac.com'. Contact your system administrator for more information." The message will not go away when I click OK.

This problem has been bothering me for months. It won't go away. After trying just about everything I could think of, I finally took my computer to my local Apple Store. A trio of Geniuses spent nearly 2 hours trying to figure it out. They were stumped. Their only suggestion was to completely reinstall OSX 10.8 Mountain Lion. I did that yesterday and I'm still getting this message. It's very frustrating! The Geniuses even attempted to remove any old or unnecessary keys in my keychain pertaining to 'mac.com' or 'me.com'.

 

By the way, I'm running OSX 10.8.2--every application is updated.

iMovie '11, OS X Mountain Lion (10.8.2), idisk imovie imovie 11 server idisk

Posted on Jan 27, 2013 5:03 PM

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Q: Every time I open Desktop & Screen Saver in System Preferences, I get the error message: "There was a problem connecting to th ... more

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  • by leroydouglas,

    leroydouglas leroydouglas Jan 27, 2013 5:14 PM in response to Brimstin
    Level 7 (24,119 points)
    Notebooks
    Jan 27, 2013 5:14 PM in response to Brimstin

    try deleting the  screensaver.plist.

     

    Finder>Go>Go to Folder

     

    copy and paste:

     

     

    ~/Library/Preferences/com.apple.screensaver.plist.
    

     

    restart you rmac

  • by Michael Paul,

    Michael Paul Michael Paul Jan 27, 2013 5:14 PM in response to Brimstin
    Level 2 (466 points)
    Jan 27, 2013 5:14 PM in response to Brimstin

    iDisk might be an image source in your left-hand pane; if it is, remove it and re-add it.

  • by Brimstin,

    Brimstin Brimstin Jan 27, 2013 5:25 PM in response to leroydouglas
    Level 1 (0 points)
    Jan 27, 2013 5:25 PM in response to leroydouglas

    leroydouglas wrote:

     

    try deleting the  screensaver.plist.

     

    Finder>Go>Go to Folder

     

    copy and paste:

     

     

    ~/Library/Preferences/com.apple.screensaver.plist.
    

     

    restart you rmac

    Thanks for the suggestion. I attempted this, and I'm still getting the error message.

  • by Brimstin,

    Brimstin Brimstin Jan 27, 2013 5:27 PM in response to Michael Paul
    Level 1 (0 points)
    Jan 27, 2013 5:27 PM in response to Michael Paul

    Michael Paul wrote:

     

    iDisk might be an image source in your left-hand pane; if it is, remove it and re-add it.

    Thank you for your suggestion; I am not referencing anything related to idisk on the left-hand pane.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 27, 2013 6:18 PM in response to Brimstin
    Level 10 (208,037 points)
    Applications
    Jan 27, 2013 6:18 PM in response to Brimstin

    Quit System Preferences, and also quit iPhoto if it's running. In the Finder, temporarily move the iPhoto library (usually located in the Pictures folder) to the Desktop. Open the Desktop & Screen Saver preference pane again. If you don't get the error message, something in the iPhoto library is causing it. Follow the procedure on the page linked below to repair the database, and if that doesn't work, to rebuild it:

    Rebuilding the iPhoto library

    If you still have the problem after doing that, use the procedure on the page linked below to find and remove the invalid items:

    Connection Failed, Server Does Not Exist

  • by John F. Whitehead,

    John F. Whitehead John F. Whitehead Feb 5, 2013 12:04 PM in response to Brimstin
    Level 2 (380 points)
    Feb 5, 2013 12:04 PM in response to Brimstin

    I finally solved this today, and like Brimstin have had this problem for many months. Whenever I opened the Desktop/ScreenSaver prefs, I would get the idisk.mac.com error, in my case four times in a row.

     

    None of Linc's suggestions worked for me, as good as they were (I know they worked for some other people). I did use his tip of moving the iPhoto Library aside to narrow the problem to that. What I tried included:

    - deleting all ~/Library/Preferences that referenced desktop, screensaver, or iDisk

    - repairing the iPhoto Library database

    - rebuilding the iPhoto Library database

    - searching for aliases in my iPhoto Library (there were none)

    - selecting all photos and correcting the ones that had bad links (nothing I corrected would stick though)

     

    What finally worked was when I did a search of my whole iPhoto Library like this:

        grep -R idisk ~/Pictures/iPhoto\ Library

    and it showed me (apart from a couple of Library.apdb references) four problematic files—the same number of errors I was getting in System Prefs.

     

    The problem files appeared like:

         Binary file /Users/USERNAME/Pictures/iPhoto Library/Database/Versions/2010/06/04/20100604-144233/5Vt4pO7xQASBHKmXUjRA3h/Master.apmaster

     

    These are reference files:

         $ file Master.apmaster

         Master.apmaster: Apple binary property list

     

    So I looked inside them:

         $ less Master.apmaster

    (cat also works, unformatted, but for some reason plutil does not decode the fileAliasData).

     

    There I saw the smoking guns — in part:

         /Shared/Documents/Images/some_picture.jpg

         /Volumes/IDISKUSERNAME

         http://idisk.mac.com/IDISKUSERNAME/

     

    Apparently I had put something from my mounted iDisk into my iPhoto Library.

     

    I opened iPhoto, found these files, deleted them, and my problems went away. Hope this helps!

     

    As a side note, particularly for those readers that are as not tech-savvy, all of these files were flagged when I did Linc's trick of selecting all photos, starting to move them, and getting the "original file not found" error. If you don't care about keeping all these files with lost originals, you can identify them this way more easily.

     

    That didn't work for me because I couldn't tell which of the 10 files flagged were the 4 iDisk ones and didn't want to delete all of them. Also, I tried reconnecting which should have worked including for the iDisk ones, but for some reason they wouldn't relink to the local versions of the files I found.

  • by Michael Paul,

    Michael Paul Michael Paul Feb 5, 2013 12:54 PM in response to John F. Whitehead
    Level 2 (466 points)
    Feb 5, 2013 12:54 PM in response to John F. Whitehead

    Wow, that's a quality follow-up.

  • by Ryan Homer,

    Ryan Homer Ryan Homer Apr 8, 2013 9:47 AM in response to John F. Whitehead
    Level 1 (99 points)
    iPod
    Apr 8, 2013 9:47 AM in response to John F. Whitehead

    Thanks! The grep helped me to pinpoint the elusive broken links and repair them. It should be noted that a problematic iPhoto library affects more than just iPhoto. I couldn't open iMovie without getting these error messages nor could I even change my system user photo. Now I can try to regain previous levels of sanity :-)