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Every time I open Desktop & Screen Saver in System Preferences, I get the error message: "There was a problem connecting to the server 'idisk.mac.com'. Contact your system administrator for more information." The message will not go away when I click OK.

This problem has been bothering me for months. It won't go away. After trying just about everything I could think of, I finally took my computer to my local Apple Store. A trio of Geniuses spent nearly 2 hours trying to figure it out. They were stumped. Their only suggestion was to completely reinstall OSX 10.8 Mountain Lion. I did that yesterday and I'm still getting this message. It's very frustrating! The Geniuses even attempted to remove any old or unnecessary keys in my keychain pertaining to 'mac.com' or 'me.com'.


By the way, I'm running OSX 10.8.2--every application is updated.

iMovie '11, OS X Mountain Lion (10.8.2), idisk imovie imovie 11 server idisk

Posted on Jan 27, 2013 5:03 PM

Reply
8 replies

Jan 27, 2013 6:18 PM in response to Brimstin

Quit System Preferences, and also quit iPhoto if it's running. In the Finder, temporarily move the iPhoto library (usually located in the Pictures folder) to the Desktop. Open the Desktop & Screen Saver preference pane again. If you don't get the error message, something in the iPhoto library is causing it. Follow the procedure on the page linked below to repair the database, and if that doesn't work, to rebuild it:

Rebuilding the iPhoto library

If you still have the problem after doing that, use the procedure on the page linked below to find and remove the invalid items:

Connection Failed, Server Does Not Exist

Feb 5, 2013 12:04 PM in response to Brimstin

I finally solved this today, and like Brimstin have had this problem for many months. Whenever I opened the Desktop/ScreenSaver prefs, I would get the idisk.mac.com error, in my case four times in a row.


None of Linc's suggestions worked for me, as good as they were (I know they worked for some other people). I did use his tip of moving the iPhoto Library aside to narrow the problem to that. What I tried included:

- deleting all ~/Library/Preferences that referenced desktop, screensaver, or iDisk

- repairing the iPhoto Library database

- rebuilding the iPhoto Library database

- searching for aliases in my iPhoto Library (there were none)

- selecting all photos and correcting the ones that had bad links (nothing I corrected would stick though)


What finally worked was when I did a search of my whole iPhoto Library like this:

    grep -R idisk ~/Pictures/iPhoto\ Library

and it showed me (apart from a couple of Library.apdb references) four problematic files—the same number of errors I was getting in System Prefs.


The problem files appeared like:

     Binary file /Users/USERNAME/Pictures/iPhoto Library/Database/Versions/2010/06/04/20100604-144233/5Vt4pO7xQASBHKmXUjRA3h/Master.apmaster


These are reference files:

     $ file Master.apmaster

     Master.apmaster: Apple binary property list


So I looked inside them:

     $ less Master.apmaster

(

cat
also works, unformatted, but for some reason
plutil
does not decode the fileAliasData).


There I saw the smoking guns — in part:

     /Shared/Documents/Images/some_picture.jpg

     /Volumes/IDISKUSERNAME

     http://idisk.mac.com/IDISKUSERNAME/


Apparently I had put something from my mounted iDisk into my iPhoto Library.


I opened iPhoto, found these files, deleted them, and my problems went away. Hope this helps!


As a side note, particularly for those readers that are as not tech-savvy, all of these files were flagged when I did Linc's trick of selecting all photos, starting to move them, and getting the "original file not found" error. If you don't care about keeping all these files with lost originals, you can identify them this way more easily.


That didn't work for me because I couldn't tell which of the 10 files flagged were the 4 iDisk ones and didn't want to delete all of them. Also, I tried reconnecting which should have worked including for the iDisk ones, but for some reason they wouldn't relink to the local versions of the files I found.

Every time I open Desktop & Screen Saver in System Preferences, I get the error message: "There was a problem connecting to the server 'idisk.mac.com'. Contact your system administrator for more information." The message will not go away when I click OK.

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