Apple Event: May 7th at 7 am PT
Have new iPad. I can get connected to internet, but can't get on the App store. AFter lots of "thinking", message is " can't connect to iTunes store. I have an account (opened from another computer, and have a user ID). Any advice. One friend suggested I have an older version router and must have a newer version WPA instead of WEP. Feedback?? DW
iPad, iOS 6
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom 😉
Like so many others, after updating to OS6 and changing my iCloud password, none of my devices (iPhone, iPad, MacBook Pro, iMac etc) could connect to the tunes store, the error message was something "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again." However, there was nothing wrong with my internet connection - programs like Safari & Mail worked just fine.
After trawling through the discussions and trying the recommendations (change time/date, activate location services, reset network settings etc) I just became more frustrated.
I figured that if iTunes thought my network connection was the problem, maybe I should try tricking it and, after much trial, error and frustration, I did find a solution - and it may work for you...
I turned off WiFi on my iPhone, then connected to my telco's 3G network, then connected to the iTunes store and it worked fine. Then I switched back to WiFi and all is good. Did the same for the iPad. For the MacBook and iMac I turned off WiFi then tethered the iPhone on the 3G network to the computer, then connected to iTunes Store, then went back to WiFi. For some reason that I don't understand, this all went as planned and now everything works.
Anyway, I thought I should contribute to the community by letting you know the solution I found. Of course, this may not necessarily work for you, but it's worth a shot.
BTOTU, You ROCK!!!
Thanks so much for posting this! I've waisted an entire day on this to the point where I was just about to give up out of frustration (and I don't get frustrated easily!).
Yet so simple and easy, thank you, thank you thank you! I'll be reposting this one if you don't mind.
No worries, glad it helped. Yes, feel free to repost. Cheers.
Trouble connecting to apps and iTune store.
