1 Reply Latest reply: Jan 27, 2013 8:31 PM by vea1083
Antoniohussey Level 1 Level 1 (0 points)

FaceTime says unavailable whenever I use it and I can't call other people


iPhone 4S, iOS 6.0.1
  • vea1083 Level 3 Level 3 (685 points)

    Antoniohussey wrote:

     

    FaceTime says unavailable whenever I use it and I can't call other people

    Facetime only works with Apple iOS and OS X devices that support it. Currently the only Apple Facetime enabled devices are:

     

    iOS Devices

    • iPhone 4 or later
    • iPad 2 or later
    • 4th Generation iPod Touch

     

    OS X Devices (must support OS X Snow Leopard** or later)

    • iMac with built-in iSight Camera
    • MacBook with built-in iSight Camera
    • MacBook Pro with built-in iSight Camera
    • MacBook Air with built-in iSight Camera
    • iMac with built-in FaceTime HD Camera
    • MacBook with built-in FaceTime HD Camera
    • MacBook Pro with built-in FaceTime HD Camera
    • MacBook Air with built-in FaceTime HD Camera

     

    **Snow Leopard computers must have FaceTime App installed. It can be purchased from the Mac App Store. OS X Lion and OS X Mountain Lion have the FaceTime App included in the operating system software at no additional cost.

     

    You may see the FaceTime unavailable message due to the following reasons:


    • Your iPhone is not connected to wifi network.
    • Trying to communicate with a non-Apple phone with front facing camera.
    • Not logged to FaceTime service with your Apple ID.
    • Person with FaceTime enabled iOS or OS X device has not set up his FaceTime settings yet.
    • Attempting to communicate with a non-FaceTime enabled device.
    • FaceTime settings not properly set on your phone (You can check if this is the case by going to Settings> FaceTime).

     

    I hope you find this information helpful. For more about FaceTime you can see this support article or see this webpage.