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Can apple replace my iphone 5?

1877 Views 3 Replies Latest reply: Jan 29, 2013 3:49 AM by diesel vdub RSS
Carlitos3244 Calculating status...
Currently Being Moderated
Jan 27, 2013 9:29 PM

Can the apple store replace my iphone 5 if the on off sleep button being unresponsive and only the left side works and if I got my phone from sprint and it's about 3 months old?

iPhone 5, iOS 6.0.2
  • mende1 Level 10 Level 10 (89,490 points)
    Currently Being Moderated
    Jan 27, 2013 9:31 PM (in response to Carlitos3244)

    Welcome to the Apple Support Communities


    It's in warranty, so it will be replaced. If those problems are caused by an accident, you will have to pay $229 to get a refurbished iPhone 5. If not, you will get a refurbished iPhone for free

  • diesel vdub Level 7 Level 7 (20,745 points)
    Currently Being Moderated
    Jan 29, 2013 3:49 AM (in response to Carlitos3244)

    Backup the current iPhone before going to the store to either iTunes or iCloud.

    Once you have the new device, restore it from backup.  No need to involve the carrier.


    Take only the phone, do not take any accessories, you will not be getting replacement accessories, only the phone.


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