5 Replies Latest reply: Jan 28, 2013 7:41 AM by polydorus
linnes123 Level 1 (0 points)

When i try to update my itunes an error message tells me 'the path cannot be found' and 'you dont have access to this location' any help?

  • polydorus Level 6 (11,960 points)

    Could you give the full error message, exact text please.

     

    I think you are going to have to use the microsoft installer cleanup utility, but I want to check the error message before telling you how to do it.

  • linnes123 Level 1 (0 points)

    i start the download, a message then apprears saying 'the feature you are trying to use is on a netword resorce that is unavalible clcik ok to try again or try and alternative path' i click ok and a message appears says 'the path ... cannot be found verify you have access to the location and try again or try to find the intillation package 'apple software update' from the folder in which you can install the product update' however i cannot find this package

  • polydorus Level 6 (11,960 points)

    OK so you need to do a cleanup with the Microsoft Installer Cleanup Utility.

     

    First download the latest iTunes installer and save it on your PC

    http://www.apple.com/itunes/download/

     

    If you want Quicktime get it from here;

    http://www.apple.com/quicktime/download/win.html

     

    The Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.

     

    Google  msicuu2.exe download

    mydigitallife in the above search has a copy of version 3

     

    Check for malware before installing it.

     

    Now uninstall iTunes and all related components using the method here:

    http://support.apple.com/kb/HT1923

    or for XP

    http://support.apple.com/kb/HT1925

     

    One or more of the uninstalls will fail, don't worry.

    Carry on and delete the files given in the method.

     

    Restart your PC

     

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    If you get  permission denied error, Try Run as Administrator – an option if you right click on the program.

     

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

     

    If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers

     

    restart your PC and try installing iTunes

  • linnes123 Level 1 (0 points)

    when following your first link half way through an error message reads 'the older version of apple software cannot be removed please contact your support group' and the download doesnt work

  • polydorus Level 6 (11,960 points)

    AS I said in my post don't worry if an uninstall fails just carry on with the method. The cleanup is what fixes it.

     

    Which download doesn't work.

    I didn't give a link to the cleanup utility as the mods don't like it, but you should find it with the search I gave.

     

    Here is the link, just change the initial X to h. The Major Geeks link in the search should be OK too.

     

    Xttp://www.mydigitallife.info/windows-installer-cleanup-utility-free-download-to -fix-setup-installation-failure/

     

    PS You are saving the installer on your PC, not running it. You run it after the uninstalls and cleanup.