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Help! I can't open my iTunes

Help! I can't open my iTunes. Can someone help me?

Posted on Jan 28, 2013 7:14 AM

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9 replies

Jan 28, 2013 7:55 AM in response to polydorus

I had a message a couple of days ago that there was an upgrade or something available, but I just closed it because I didn't want to do it right then. Besides the last time I downloaded the new version of itunes it disappeard completely. After trying lots of stuff I randomly clicked on Run as Administrator and it came back. (At least I think that's why). But it worked yesterday, and this morning I went to open it and-nothing!


There is no error message anywhere.


I opened Task manage>processes tab. The only itunes thing that shows up is itunesHelp. No itunes.exe


Thank you for your help!

Jan 28, 2013 8:04 AM in response to dlight912

I am not ceratin that I have understood you.


Just checking, you updated iTunes.

You have it on your PC, but when you try to open it nothing happens, no error error message and iTunes.exe does not appear in the task manager.


A quick thing to try with this is to update your Quicktime.

http://www.apple.com/quicktime/download/win.html


It seems that you can get error message free launch failure if you have an out of date Quicktime installed.

Mar 6, 2015 1:19 PM in response to turingtest2

Since this thread has been resuscitated...



For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.



Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.



tt2

Help! I can't open my iTunes

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