dose ANY IMEI number MUST show in apple site?

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alpha82 Author

Level 1

1 points

dose ANY IMEI number MUST show in apple site?

Hello,

i bought a new(?) iPhone4 from a store in israel - not from the אhe official importer but from a known Chain stores.

i would like to mention that the charger was out of the box and attached to it from outside.

after a while i checked the IMEI number in apple website and this is the result i've got:

Sorry, but this is a serial number for a product

that has been replaced. Please check your

information and re-enter your serial numbe

and i also can't check when was the first activation of this device.

i did all that since after a month i had problem with the touch sensors..

what i would like to ask is , if ANY IMEI number must be show up in apple site

Assuming that the device was manufactureed in apple ?

thank you. this is very important.

iPhone 4, iOS 5.1.1

Posted on Jan 28, 2013 9:01 AM

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Answer 1

Best reply

varjak paw

Level 10

170,200 points

Jan 28, 2013 9:31 AM in response to alpha82

An IMEI number is completely different from tn iPhone's serial number. Apple does not have any public look-up system for an IMEI number. If you entered in the serial number and got that message, then you almost certainly were sold an iPhone that was replaced, probably because it was defective in some way, and has been subsquently sold without authorization. Apple will not be able to help you with this iPhone, so I would suggest you go back to whomever you purchased the iPhone from for assistance.

Regards.

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Answer 2

alpha82 Author

Level 1

1 points

Jan 28, 2013 9:37 AM in response to varjak paw

Hi,

thanks for the answer.

in the apple site you can enter the IMEI number and get some details, i've checked that

with some other iPhone and iPads.

in addition, i understand that the IMEI must aslo show in the sim cover? is it right?

i my case it not showen.

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Answer 3

varjak paw

Level 10

170,200 points

Jan 28, 2013 9:43 AM in response to alpha82

I've never seen any page on Apple's site where you can enter in an IMEI number. Can you provide the URL to that page?

i understand that the IMEI must aslo show in the sim cover? is it right? i my case it not showen.

That's probably due to the iPhone having been sold after being replaced, so the seller replaced the SIM tray with a blank.

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Answer 4

alpha82 Author

Level 1

1 points

Jan 28, 2013 9:46 AM in response to varjak paw

hi,

sorry.. you are righ, but you can enter IMEI number. if you have a valid one you can try

https://selfsolve.apple.com/agreementWarrantyDynamic.do

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Answer 5

varjak paw

Level 10

170,200 points

Jan 28, 2013 9:53 AM in response to alpha82

That's takes the serial number of the iPhone, as it says right on the page, not the IMEI which as I said is completely different.

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Answer 6

alpha82 Author

Level 1

1 points

Jan 28, 2013 10:02 AM in response to varjak paw

OK.

i will check the serial number also.

but, does the SIM tray is a storng evidence for that

the iPhone having been sold after being replaced.

another question,

what is the difference between IMEI and serial number?

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Answer 7

alpha82 Author

Level 1

1 points

Jan 28, 2013 10:19 AM in response to alpha82

ok I've just entered the serial number and here is the result:

We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to

😢

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Answer 8

KiltedTim

Level 10

195,327 points

Jan 28, 2013 10:19 AM in response to alpha82

The IMEI is a unique number used to identify the phone on the cellular network. The serial number is a unique number used to identify the hardware.

The fact that you bought a gray market phone that has a physical problem is a good indicator that you purchased a phone that you made a mistake.

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Answer 9

KiltedTim

Level 10

195,327 points

Jan 28, 2013 10:19 AM in response to alpha82

alpha82 wrote:

ok I've just entered the serial number and here is the result:

We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to

😢

Yep. You bought a phone that was reported lost or stolen, or was replaced and then re-sold illegally.

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Answer 10

varjak paw

Level 10

170,200 points

Jan 28, 2013 10:20 AM in response to alpha82

does the SIM tray is a storng evidence for that the iPhone having been sold after being replaced.

Not necessarily. But the message that you got when you checked the serial number certainly is strong evidence.

what is the difference between IMEI and serial number?

The serial number is what Apple uses to identify your specific iPhone hardware. The IMEI number is what the cell carrier uses to identify a phone in their network.

http://whatis.techtarget.com/definition/IMEI-International-Mobile-Equipment-Iden tity

Regards.

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Answer 11

alpha82 Author

Level 1

1 points

Jan 28, 2013 10:30 AM in response to varjak paw

thank you so much guys 😉

I dont beleive to what i've just so:

my serial number is: 5K2289CCA4S

can you please brows to this site: http://sndeep.info/en

result:

Factory: 5K - China, Refurbished

Year: 2012

Week: 28 (09.07 - 15.07)

Age: 6 months

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Answer 12

varjak paw

Level 10

170,200 points

Jan 28, 2013 10:33 AM in response to alpha82

I don't care what some third-party web site says. You purchased from some unauthorized dealer an iPhone which Apple says has been illegitimately sold. There is therefore nothing Apple or their authorized service providers can do for you. You will have to go back to the place where you bought the iPhone and get them to help you.

There's nothing more any of us can do to help you with this.

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