1 Reply Latest reply: Jan 28, 2013 4:20 PM by lllaass
trekie812 Level 1 Level 1 (0 points)

I have an ipod 4th gen with 16gb.  Resently, I can not sync or wifi or with it plugged in.  The option to reset says it must be plugged in but it never changes that even when plugged in.  It has the newest updates as of today and is backup to the cloud.  I just got it for Christmas and am very sad.   The error says unknown error (-50).  We have tried all we know.  It has not been exposed to water or dropped.  I am very careful.  Any help is appreciated.


Sad Zach

iPod touch, iOS 6.1
  • lllaass Level 10 Level 10 (160,335 points)

    Error 13, 14, 35 and 50 (or -50)

    These errors are typically resolved by performing one or more of the steps listed below:

    1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    2. Put a USB 2.0 hub between the device and the computer.
    3. Try a different USB 30-pin dock-connector cable.
    4. Eliminate third-party security software conflicts.
    5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
    6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    7. Try to restore from another known-good computer and network.