7 Replies Latest reply: Jan 30, 2013 8:44 PM by ckong
ApplePeter Level 1 Level 1 (0 points)

Using iMac mid 2007 (2.4 GHz Intel Core 2 Duo)

Mountain Lion fully updated iTunes and Mountain Lion



iPhone 5 (brand new) stuck in recovery mode after trying to install update 6.1 via iTunes


"The Iphone could not be restored Error 3014"


Also received message saying along the lines that the (Apple)  'update server was unavailable and to try again later.'


Currently my phone is completly offline -- I just have that image on it of the usb cable pointing towards an itunes icon. Unable to make any calls on it whatsoever. Bad.


Have tried resetting the phone and restarting the computer and iTunes and repaired permissions on imac.


Anyone else getting this?

iPhone 5, iOS 6.1
  • OrangeMarlin Level 5 Level 5 (5,140 points)

    Nope, perfect here. In fact, it updated both the iPhone 5 and iPad 4 at the same time.


    You might have to restore your iPhone from a saved version. You do have a saved version, right?

  • varjak paw Level 10 Level 10 (169,820 points)

    That error usually indicates a problem with iTunes being able to connect to the update server. It's possible that the server is just overloaded with everyone trying to get the new update today, or it could be something on your system or network blocking access. Apple has some steps to follow here that may help:




    If that doesn't help, try restoring from another computer, if you have access to one.


    Hope this helps.

  • OrangeMarlin Level 5 Level 5 (5,140 points)

    Yup, that happens when 10 million people try to update at the same time.

  • ApplePeter Level 1 Level 1 (0 points)

    Checked firewall settings, nothing appears to be blocking itunes or any Apple diagnostics.


    On iMac I see "preparing to restore" then "verifying restore" and--


    "itunes recovery mode

    itunes is restoring the software"


    'restoring software'

    bar creeps along from left to right on imac


    on phone display there is an apple and same bar creeps from left to right

    bar reaches full distance on imac




    the "verifying" bar creeps along from left to right on imac until full. This bar then goes stripey.


    "Restoring iphone firmware" I next see on iMac



    "The iPhone "iPhone" could not be restored. An unknown error occurred (-1)."




    another error:


    "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes"

  • varjak paw Level 10 Level 10 (169,820 points)

    A -1 error often indicates a hardware fault in the device, though again it can be caused by connection problems. Try a different computer if you can. If that also fails, you should probably call Apple support or make an appointment at an Apple Store and discuss the problem with them.



  • ApplePeter Level 1 Level 1 (0 points)

    Happy days


    Thanks Varjak -- tried accessing iTunes from my MacPro and it worked


    Thanks Orangemarlin also.

  • ckong Level 1 Level 1 (0 points)

    I too had problems with the iOS 6.1 update for my iPhone 5.  I'm running Windows 7 with iTunes


    The inital download of iOS 6.1 went through without a hitch.  After the download, the software did an extraction, but failed right afterwards with the dreaded "The iPhone 'xxxxx' could not be updated.  An unknown error occurred (3014)."  Restarting my computer & rebooting the iPhone had no effect.  The 3014 error would keep popping up right after iTunes had finished "extracting" (decompressing?) the iOS 6.1 image..


    I read the problem was that iTunes couldn't contact gs.apple.com.  So, I decided to turn off the Windows 7 firewall...and that worked.  For good measure, I ended up also disabling my Antivirus just in case.


    The iOS 6.1 upgrade went very smoothly after that, and completed (I think) in about 15 minutes or so.