Cracked screen by accident? or by product malfunction?

Question

Cracked screen by accident? or by product malfunction?

I recently cracked my iPod Touch 5 screen. i've only had this for a few months and i know i still have repairs and service coverage. Apple says that it won't cover fixing the screen if it was by "Accident or abuse" and i don't know where my situation sould fit in. I was using the iPod Touch Loop for the first time. it was fine for a while but then my iPod slipped off my wrist and landed on the floor. Although i can see how this could be seen as an accident, the sole purpose of the iPod Touch Loop is to keep your iPod on your wrist. Which this failed to do so. So can i take my iPod in for fixing? or will i need to pay $200 for the screen?

iPod touch, iOS 6.1

Posted on Jan 28, 2013 2:53 PM

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Answer 1

deggie

Level 10

167,177 points

Jan 28, 2013 2:55 PM in response to MaryElizabeth7695

You will need to pay for an out-of-warranty repair.

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Answer 2

varjak paw

Level 10

170,200 points

Jan 28, 2013 2:56 PM in response to MaryElizabeth7695

my iPod slipped off my wrist and landed on the floor.

That is certainly an accident, and the warranty on the iPod does not cover such damage. That the loop slipped off your wrist does not constitute a failure of the product's materials nor construction. I don't know of any such strap where the manufacture guarantees that it won't slip off your wrist and hence would cover any such damage under warranty.

Sorry, but you will have to pay the replacement fee.

Regards.

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Answer 3

bobjbkln

Level 6

9,925 points

Jan 29, 2013 12:32 PM in response to MaryElizabeth7695

Bring it in to your Apple store and explain to them what happened and that Apple provided the loop for security. Perhaps in their discretion, they will exhange it for free. If not, they will charge your $199 to make the exchange. (note Apple doesn't replace the screen, they will give you a refurbished iPod of the same model, so be sure to back up all your data, before bringing in the iPod)

Your other alternative is to have a third party repair service replace the screen. This will probably be cheaper. Use Google to find a local or mail-in repair facility that you like. Note that using such a service will void your warranty. If you get a replacement from Apple, the balance of your warranty will apple to the replacement.

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