I have Apple TV version 7.4.2 and we pressed on the remote the select button and the menu button at the same time to update our software. The box shows white light, we can get the screen to select netflix but nothing will move and the box will not turn o

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I have Apple TV version 7.4.2 and we pressed on the remote the select button and the menu button at the same time to update our software. The box shows white light, we can get the screen to select netflix but nothing will move and the box will not turn o

I have Apple TV version 7.4.2. We read in a blog that in order to reset our Apple TV we should press the menu button and the select big button at the same time which we did. Now when we attempt to turn on the apple tv box it with the remote we get a white light and sometimes we can get the menu screen but the remote will not let us move now will it allow us to turn the apple tv on or off. If we just leave it alone, the white light eventually goes away. I did unplug the apple tv and we removed the batteries and reinstalled them from the remote and that did not make any difference. Please advise.

Posted on Jan 28, 2013 4:09 PM

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Answer 1

Jan 28, 2013 4:38 PM in response to lafayettefromtreasure island

If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.

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