8 Replies Latest reply: Feb 3, 2013 12:41 PM by Mazen88
Sabawi Level 1 Level 1

I just updated to ios 6.1 and now my cellular data is not working


iPhone 5
  • JHanJ Level 1 Level 1

    I have no idea how to fix that but I just found out the new ios 6.1 came out and i wonder if u lose all ur data to factory settings if you update it?

  • dosto233 Level 1 Level 1

    Same here. Wifi works fine but in cellular I have full bars on 4G but no traffic. I was having this problem randomly before the update, now not even a hard reset helps at all.

  • Morac Level 1 Level 1

    Have you tried resetting network settings?

     

    Settings > General > Reset > Reset Network Settings

     

    Note this will reset all network settings, including passwords, VPN, and APN settings.

  • dosto233 Level 1 Level 1

    Already tried that, doesn't help. I also tried toggling Settings>General>Cellular>ON, no help there either. I've tried all these things multiple times, all that's left is a full restore. I'll report back in the morning once I restore.

  • dosto233 Level 1 Level 1

    UPDATE: After resetting Network settings for the fourth time, cellular data began working again momentarily, then quit again and hasn't worked again. Pretty weird.

  • Mazen88 Level 1 Level 1

    I'm having the same problem with my iPhone 5, it started with beta 5 and now even with the official release.

  • dosto233 Level 1 Level 1

    UPDATE: Ok, I just got back from the Apple store and I've performed a full restore. The good news is that the restore did allow cellular data to work again, restoring as new and restoring an iCloud backup both worked fine. I also tried everything Apple suggests on the http://support.apple.com/kb/TS3780 an only restoring had any effect. Even though that worked for me, I went Ahead and went to the Apple store because this problem had already occurred with me, but only intermittently (requiring frequent resets); the 6.1 update seemed to just make it more 'permanent' so to speak. after the tech tested it with a known-good SIM compared to a new iphone 5, he observed the same stalled cellular data, so my iPhone was swapped out. Hope this helps.

     

    Cheers

  • Mazen88 Level 1 Level 1

    Ok, I called my carrier customer service, and apparently it is a problem on their side, their system needs to be manually updated in my case to work with the new OS, after that just a reboot and everything is perfect and even the battery is better, with the previous OS which gave me about 8-10 hours with fair usage, the new one almost 14 hours with moderate, slightly-heavy usage and it is actually pretty good.