Canon PIXMA MP500 and 10.8.2 -- unable to scan

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Level 1

4 points

Canon PIXMA MP500 and 10.8.2 -- unable to scan

Hi,

It seems others have asked this question without luck. Canon doesn't seem to have a driver for 10.8.2, and while the MP500 will copy and print from my wired and wirelessly connected computers, it will not scan. I've tried deleting all related libraries and reinstalling, but no luck with the scan.

Does anyone have a solution other than to buy a new machine? As others have mentioned, the PIXMA is perfectly functional and it seems a shame, in many ways, to be forced to replace it.

Thanks

Posted on Jan 28, 2013 8:03 PM

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Answer 1

Best reply

softwater

Level 5

5,556 points

Jan 28, 2013 9:15 PM in response to simbonding

Is it not working because you've upgraded the Mac OS from an earlier version? If so, it might be cheaper just to downgrade back to your earlier OS (loss = $20) than buy a new printer.

Just a thought.

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Answer 2

PAHU

Level 6

16,705 points

Jan 28, 2013 9:16 PM in response to simbonding

I don't have this model to test my theory, but you can install the MP500 scanner driver for 10.7 on the 10.8 Mac. The driver is not digitally signed so you will need to Control-click on the installer and select Open from the pop-up menu. Then select Open from the next window to continue with the installation.

With the driver installed you will then need an application. You could try MP Navigator v2.0.7, which is also not signed so you will need the same workaround to install it.

With the scanner driver and MP Navigator installed you should be able to scan via a direct USB connection to the Mac.

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Answer 3

simbonding Author

Level 1

4 points

Jan 29, 2013 7:39 PM in response to PAHU

Brilliant, thanks! It appears to be running as it should again. I appreciate both you folks sticking around to help out!

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Answer 4

Feb 22, 2013 7:17 AM in response to simbonding

Can you help me, as I have the same problem, what do you mean by "control-click on the installer". Where is the installer?

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Answer 5

PAHU

Level 6

16,705 points

Feb 22, 2013 2:07 PM in response to Pam and Andy

MP Navigator and the scanner driver I have linked to above have not been written for OS X 10.8. So to install them, after you have downloaded them, you can Control-click on the respective installer for each package and select Open from the menu that appears.

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Answer 6

Feb 22, 2013 3:35 PM in response to PAHU

Thanks for this. I now understand what you mean. I have also downloaded the scanner driver and the application (after changing the firewall settings on 10 .8.2 and run them. I can now scan. Great help from all of this discussion. So thank you to all of you!!!!!

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Answer 7

trudeman

Level 1

9 points

Oct 3, 2014 8:15 AM in response to simbonding

Luckily I was able to restart from another external drive which had OSX 10.7.5 installed. This allowed me to use Image Capture with my MP500.

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