Previous 1 2 Next 15 Replies Latest reply: Jan 31, 2013 9:32 AM by Surface to air
Surface to air Level 1 Level 1

I have just started up my new ipad i am trying to laod the aps on to it and it says that cannot load apps as you are not authorized.I go to store and authorize and thn try again but i get the same error message?

 

What is going on?


iPad 2, iOS 6.1
  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    Did you check your credit card details and make sure that everything is correct in your account?

     

    Where are you going into the app store? On the iPad or on your computer? If you are using iTunes on your computer - is the computer authorized?

  • Surface to air Level 1 Level 1

    I have purchased several ipads for our business and i would likethem all linked to one computer to manage them and make sure that they have the same apps etc. whn i pplug the i[pad in and try and drag the apps into th ip[ad it says cannot do this as you are not authorized.. So i go to authorisation under store autohroze and log in on the compter and go back to the apps and i get the same error message. Whn i ty and authorise/ log in again it says already logged in ?

     

    I have been going around in circles with this noe for 2 days and its driving me a little potty as i know it is probably something very simple.

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    All of the iPads are signed into the same Apple ID as the computer is using correct?

     

    Settings>iTunes and App Stores>Apple ID. Every iPad is showing the same ID in there?

  • Surface to air Level 1 Level 1

    yes they are all showing the same id .This is why i am finding it a bit strange

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    You're stuck in that dreaded iTunes authorization loop that happens from time to time. The only other suggestions that I have are to sign out of the ID in all of the iPads and then sign in again or reset all settings on all of the iPads again.

     

    What I don't like about either of those suggestions is that they both relate to an issue with the iPad when I really think that the issue is in iTunes on the computer. It almost has to be otherwise it would be extremely unlikely that there is some sort of issue with every iPad. That doesn't seem likely.

     

    Is iTunes updated to iTunes 11? All of the apps were purchased with the same ID that the iPads are signed into and the same ID that you are signed into in iTunes on the computer - correct?

     

    You are dragging the apps but have you tried syncing instead or is there other content in iTunes that you do not want to sync to all of the devices?

  • Surface to air Level 1 Level 1

    yes i have tried all options ! dragging and syncnig to no avail .  I have not tried logging out of everything and hten logging back in to all but it has got to be worth atry.

     

    I must admit despise itunes and will be the very reason i stop purchasing apple products. I had numerous problems with my ipod which now lies erdundnt in my draw as it random jumbles all of my albums which drives me mental ! I have givne up hope of it ever resolving the issue and is now just another hardrive to my collection.

     

    Thank you for the advice i will give them a try and get back to you to se eif this resolves the issue.

  • GrumpyGator Level 5 Level 5

    How many ipads, and devices/computers are using the same apple id?

     

    http://support.apple.com/kb/HT4627

  • Surface to air Level 1 Level 1

    2 at the moment i am aware that i can maybe use up to 5?

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    You can use up to 10 total devices with one ID and no more than 5 of the devices can be computers.

  • GrumpyGator Level 5 Level 5

    A device combination (ipads, iphones, etc and computers) up to 10. You said several so was thinking way more than 2.

  • Surface to air Level 1 Level 1

    sorry i wasn't clear i am intending to purchase more as they are a valuable asset on site however if they do not play ball i may have to rethink my options.Thank you for your response i am sure it is something small that is causing the problem but it is frustrating none the less.

     

    Thank you


    Daniel

  • GrumpyGator Level 5 Level 5

    Open itunes computer, click on 'itunes store'. Go to account, then 'account information'. Under apple id summary/computer authorizations, how many does it say are authorized?

     

     

    You can try to de-authorize all, then add the one you're using again.

     

     

    Then, under itunes in the cloud/manage devices/remove all devices.

     

    The only other thing that I can think of is that there is content on the ipad that's associated with another apple id that you are currently using.

  • Surface to air Level 1 Level 1

    A HA! That could be a possibility i ewil lask the member of staff if they have downlaoded one apps wihttheir account however the other one is fresh out of the packet and is linked to my account ?so although that may work for one it is not the solution to the other unless that is causing conflicting data. I will give it a go though and see where i get i will let you know the outcome,

     

    thank you for your help

     

    Dan

  • GrumpyGator Level 5 Level 5

    Thats a typical cause. Itunes sees that there's content on the device associated with another account and wants you to sign into that account on computer. It might be best to set up all devices as new, then sync with itunes, all with same computer, same itunes library, same account name.

     

     

    Since you're trying to set up several deivices in an enterprise environment, you may want to look into this:

     

    Enterprise/Business/Education

     

    Apple Configurator (multiple device configuration)

    https://itunes.apple.com/us/app/apple-configurator/id434433123?mt=12

     

    Mobile Device Management

    Amtelnet MDM

    http://www.amtelnet.com/mdm/mobile-device-management.php

     

    Meraki MDM

    http://www.meraki.com/products/systems-manager/

     

     

    Here's information regarding rolling out iOS devices across an organisation, business or educational establishment:

     

    http://www.apple.com/support/ipad/enterprise/

     

    And here's about bulk app purchasing:

     

    http://www.apple.com/business/vpp/

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