9 Replies Latest reply: Feb 2, 2013 2:39 PM by laspahr
awheelerworld Level 1 Level 1 (0 points)

My itunes has stopped opening. I received a message telling me i needed to update my version. I went to the itunes website and downloaded the latest version and updated my copy. Ever since then the program will not open at all.

 

I have tried uninstalling and re-installing the program without success. The program was working fine prior to this upgrade. Now when I double click the icon, the hour glass appears but nothing happens, the program does not open.

 

Help!!


iPod classic 160GB (Late 2009), Windows 7
  • b noir Level 9 Level 9 (72,015 points)

    Now when I double click the icon, the hour glass appears but nothing happens, the program does not open.

     

    Can you check something for me please?

     

    Restart your PC. after the PC restarts, bring up your Task manager, and go to the "Processes" tab. Click "Image name" to sort the processes alphabetically.

     

    Now try to launch iTunes.

     

    Does an itunes.exe process appear? If so, does it vanish after a second or so, or does it persist in the Processes tab (even though iTunes itself never shows up)?

  • ILuvSebago Level 1 Level 1 (0 points)

    Hi b noir ... I'm getting the same thing ... when I click on the itunes, the itunes.exe process appears and vanishes after a second.

     

    I have windows 7, have tried uninstalling, reinstalling.

  • awheelerworld Level 1 Level 1 (0 points)

    Hi there,

     

    Having started up windows and opened itunes, the itunes.exe appears in my task manager for approximately 8 seconds and then disappears.

     

    However, the program does not start up.

  • b noir Level 9 Level 9 (72,015 points)

    Having started up windows and opened itunes, the itunes.exe appears in my task manager for approximately 8 seconds and then disappears.

     

    Many thanks.

     

    If you're getting an error-message-free iTunes launch error, and the iTunes.exe is making a brief-if-any appearance in Task manager, we'd better check for a QuickTime problem.

     

    Try updating your QuickTime Player to the most recent version. Does iTunes start launching again?

  • awheelerworld Level 1 Level 1 (0 points)

    You sir/madam are a genius! Problem solved, thank you for your help!

     

    :)

  • b noir Level 9 Level 9 (72,015 points)

    You're welcome. Glad you got things sorted out.

  • Angrygoat84 Level 1 Level 1 (0 points)

    I am having a similar issue, but itunes.exe doesn;t vanish.

  • laspahr Level 1 Level 1 (0 points)

    I updated to the latest QuickTime when i updated to iTunes 11, so what do I do?

  • laspahr Level 1 Level 1 (0 points)

    I solved my problem, i just had to repair my QuickTime. Thanks!