Canon IR-Adv 5045 printing error 'Filter' failed

Question

Level 1

2 points

Canon IR-Adv 5045 printing error 'Filter' failed

I just upgrade our office to include 7 new Mac Pro towers and one iMac. All of the towers had no problems when upgrading the print drivers for our Canon printer. The iMac (only) returns a print error and will not print to the device. If anyone can read the error code in the consule and direct me how to fix the error I would greatly appreciate it.

Here is the concole error:

It first states: mdworker: Unable to talk to lsboxd

mdworker(443) deny mach-lookup com.apple.ls.boxd

Process: mdworker [443]

Path: /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker

Load Address: 0x101f91000

Identifier: mdworker

Version: ??? (???)

Code Type: x86_64 (Native)

Parent Process: launchd [202]

Date/Time: 2013-01-29 10:47:56.599 -0500

OS Version: Mac OS X 10.8.2 (12C2037)

Report Version: 8

Thread 0:

0 libsystem_kernel.dylib 0x00007fff92443686 mach_msg_trap + 10

1 CoreFoundation 0x00007fff967a7803 __CFRunLoopServiceMachPort + 195

2 CoreFoundation 0x00007fff967acee6 __CFRunLoopRun + 1078

3 CoreFoundation 0x00007fff967ac6b2 CFRunLoopRunSpecific + 290

4 CoreFoundation 0x00007fff967bb371 CFRunLoopRun + 97

5 mdworker 0x0000000101f99ba9

6 libdyld.dylib 0x00007fff94afc7e1 start + 0

Thread 1:

0 libsystem_kernel.dylib 0x00007fff92445d16 kevent + 10

1 libdispatch.dylib 0x00007fff92a549ee _dispatch_mgr_thread + 54

Thread 2:

0 libsystem_kernel.dylib 0x00007fff92443686 mach_msg_trap + 10

1 liblaunch.dylib 0x00007fff930ba7c4

2 liblaunch.dylib 0x00007fff930b94d9 bootstrap_look_up3 + 69

3 libxpc.dylib 0x00007fff95652c21 _xpc_connection_bootstrap_look_up_slow + 371

4 libxpc.dylib 0x00007fff95651c82 _xpc_connection_init + 1062

5 libdispatch.dylib 0x00007fff92a520b6 _dispatch_client_callout + 8

6 libdispatch.dylib 0x00007fff92a5347f _dispatch_queue_drain + 235

7 libdispatch.dylib 0x00007fff92a532f1 _dispatch_queue_invoke + 52

8 libdispatch.dylib 0x00007fff92a53448 _dispatch_queue_drain + 180

9 libdispatch.dylib 0x00007fff92a532f1 _dispatch_queue_invoke + 52

10 libdispatch.dylib 0x00007fff92a531c3 _dispatch_worker_thread2 + 249

11 libsystem_c.dylib 0x00007fff946b7cab _pthread_wqthread + 404

12 libsystem_c.dylib 0x00007fff946a2171 start_wqthread + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff924436c2 semaphore_wait_trap + 10

1 libxpc.dylib 0x00007fff95654e1f xpc_connection_send_message_with_reply_sync + 127

2 LaunchServices 0x00007fff94fcf3ce send(LSBoxMessage&, LSBoxMessage&) + 28

3 LaunchServices 0x00007fff9504fd4b lsbox_preflightAppLaunch + 84

4 LaunchServices 0x00007fff94fda341 _LSFindOrRegisterBundleNode + 857

5 LaunchServices 0x00007fff95036b02 _LSRegisterNode + 75

6 LaunchServices 0x00007fff94fe2a0f _LSBundleCopyOrCheckNode + 1047

7 LaunchServices 0x00007fff94fca5b6 _LSCopyLibraryItemURLs + 486

8 mdworker 0x0000000101fc1014

9 libdispatch.dylib 0x00007fff92a55f01 _dispatch_call_block_and_release + 15

10 libdispatch.dylib 0x00007fff92a520b6 _dispatch_client_callout + 8

11 libdispatch.dylib 0x00007fff92a5347f _dispatch_queue_drain + 235

12 libdispatch.dylib 0x00007fff92a532f1 _dispatch_queue_invoke + 52

13 libdispatch.dylib 0x00007fff92a531c3 _dispatch_worker_thread2 + 249

14 libsystem_c.dylib 0x00007fff946b7cab _pthread_wqthread + 404

15 libsystem_c.dylib 0x00007fff946a2171 start_wqthread + 13

Thread 4:

0 libsystem_kernel.dylib 0x00007fff924456d6 __workq_kernreturn + 10

1 libsystem_c.dylib 0x00007fff946b7cb3 _pthread_wqthread + 412

2 libsystem_c.dylib 0x00007fff946a2171 start_wqthread + 13

Thread 5:

Binary Images:

0x101f91000 - 0x101feaff7 mdworker (707.3) <16ABDF29-6F80-3D48-8518-2650891685C3> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker

0x7fff92433000 - 0x7fff9244eff7 libsystem_kernel.dylib (2050.20.9) <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib

0x7fff92a50000 - 0x7fff92a65ff7 libdispatch.dylib (228.23) <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib

0x7fff930b7000 - 0x7fff930bffff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib

0x7fff946a1000 - 0x7fff9476dfe7 libsystem_c.dylib (825.25) <3B1FE674-F556-3B3F-922A-FEEF222576D8> /usr/lib/system/libsystem_c.dylib

0x7fff94afa000 - 0x7fff94afdff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib

0x7fff94fc6000 - 0x7fff95077fff com.apple.LaunchServices (539.7 - 539.7) <DA7C602E-5E01-31B8-925D-B45360CA089F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

0x7fff95649000 - 0x7fff9566bff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib

0x7fff96778000 - 0x7fff96961fff com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

Posted on Jan 29, 2013 7:57 AM

Reply

Answer 1

BGilliland Author

Level 1

2 points

Jan 29, 2013 8:06 AM in response to BGilliland

Here is the CUPS error log:

E [29/Jan/2013:10:48:02 -0500] [Job 2] Job stopped due to filter errors; please consult the error_log file for details.

D [29/Jan/2013:10:48:02 -0500] [Job 2] The following messages were recorded from 10:47:57 to 10:48:02

D [29/Jan/2013:10:48:02 -0500] [Job 2] Adding start banner page "none".

D [29/Jan/2013:10:48:02 -0500] [Job 2] Queued on "Canon_iR_ADV_C5000s_B1_PSV1_0US" by "brian".

D [29/Jan/2013:10:48:02 -0500] [Job 2] File of type application/postscript queued by "brian".

D [29/Jan/2013:10:48:02 -0500] [Job 2] Adding end banner page "none".

D [29/Jan/2013:10:48:02 -0500] [Job 2] time-at-processing=1359474477

D [29/Jan/2013:10:48:02 -0500] [Job 2] job-sheets=none,none

D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[0]="Canon_iR_ADV_C5000s_B1_PSV1_0US"

D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[1]="2"

D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[2]="brian"

D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[3]="Option 1.pdf"

D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[4]="1"

D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= collate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMJobName=Option\ 1.pdf com.apple.print.PrinterInfo.PMColorDeviceID..n.=37710 com.apple.print.PrintSettings.PMColorMatchingMode..n.=0 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 media=Tabloid orientation-requested=4 pserrorhandler-requested=standard job-uuid=urn:uuid:eed84498-012e-3160-595d-d100c17e0632 job-originating-host-name=localhost time-at-creation=1359474477 time-at-processing=1359474477 PageSize=Tabloid"

D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[6]="/private/var/spool/cups/d00002-001"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[0]="<CFProcessPath>"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[2]="CUPS_DATADIR=/usr/share/cups"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[7]="CUPS_SERVERROOT=/private/etc/cups"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[8]="CUPS_STATEDIR=/private/etc/cups"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[9]="HOME=/private/var/spool/cups/tmp"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[11]="SERVER_ADMIN=root@localhost"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[12]="SOFTWARE=CUPS/1.6svn"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[13]="TMPDIR=/private/var/spool/cups/tmp"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[14]="USER=root"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[15]="CUPS_MAX_MESSAGE=2047"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[16]="CUPS_SERVER=/private/var/run/cupsd"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[17]="CUPS_ENCRYPTION=IfRequested"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[18]="IPP_PORT=631"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[19]="CHARSET=utf-8"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[20]="LANG=en_US.UTF-8"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[21]="APPLE_LANGUAGE=en-US"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[22]="PPD=/private/etc/cups/ppd/Canon_iR_ADV_C5000s_B1_PSV1_0US.ppd"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[23]="RIP_MAX_CACHE=128m"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[24]="CONTENT_TYPE=application/postscript"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[25]="DEVICE_URI=dnssd://Canon%20iR-ADV%20C5000s-B1%20PSV1.0US._printer._tc p.local./"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[26]="PRINTER_INFO=Canon iR-ADV C5000s-B1 PSV1.0US"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[27]="PRINTER_LOCATION="

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[28]="PRINTER=Canon_iR_ADV_C5000s_B1_PSV1_0US"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[29]="PRINTER_STATE_REASONS=none"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[30]="CUPS_FILETYPE=document"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[31]="FINAL_CONTENT_TYPE=printer/Canon_iR_ADV_C5000s_B1_PSV1_0US"

D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[32]="AUTH_I****"

D [29/Jan/2013:10:48:02 -0500] [Job 2] Started filter /usr/libexec/cups/filter/pstops (PID 447)

D [29/Jan/2013:10:48:02 -0500] [Job 2] Started filter /Library/Printers/Canon/PS3/PDEs/EF118958/fierycupsfilter (PID 448)

D [29/Jan/2013:10:48:02 -0500] [Job 2] Started backend /usr/libexec/cups/backend/dnssd (PID 449)

D [29/Jan/2013:10:48:02 -0500] [Job 2] execv failed: Permission denied

D [29/Jan/2013:10:48:02 -0500] [Job 2] PID 448 (/Library/Printers/Canon/PS3/PDEs/EF118958/fierycupsfilter) stopped with status 1.

D [29/Jan/2013:10:48:02 -0500] [Job 2] Hint: Try setting the LogLevel to "debug" to find out more.

D [29/Jan/2013:10:48:02 -0500] [Job 2] Resolving "Canon iR-ADV C5000s-B1 PSV1.0US._printer._tcp.local."...

D [29/Jan/2013:10:48:02 -0500] [Job 2] STATE: +connecting-to-device

D [29/Jan/2013:10:48:02 -0500] [Job 2] Resolving "Canon iR-ADV C5000s-B1 PSV1.0US", regtype="_printer._tcp", domain="local."...

D [29/Jan/2013:10:48:02 -0500] [Job 2] Looking for printer.

D [29/Jan/2013:10:48:02 -0500] [Job 2] Page = 792x1224; 7,11 to 785,1213

D [29/Jan/2013:10:48:02 -0500] [Job 2] slow_collate=0, slow_duplex=0, slow_order=0

D [29/Jan/2013:10:48:02 -0500] [Job 2] Before copy_comments - %!PS-Adobe-3.1

D [29/Jan/2013:10:48:02 -0500] [Job 2] %!PS-Adobe-3.1

D [29/Jan/2013:10:48:02 -0500] [Job 2] %ADO_DSC_Encoding: UTF8

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%Title: (Option 1.pdf)

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%Creator: (Adobe Acrobat 11.0.1)

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%For: brian

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%CreationDate: 1/29/13, 10:47 AM

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%BoundingBox: 11 7 1213 785

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%HiResBoundingBox: 11.3400 7.3376 1212.6600 784.6624

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%CropBox: 11.3400 7.3376 1212.6600 784.6624

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%LanguageLevel: 3

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentNeededResources: (atend)

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentSuppliedResources: (atend)

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentNeededFeatures: (atend)

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentSuppliedFeatures: (atend)

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentData: Clean7Bit

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%PageOrder: Ascend

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%TargetDevice: (Canon iR-ADV C5000s-B1 PSV1.0US) (3017.102) 1

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%Pages: (atend)

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentProcessColors: (atend)

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentCustomColors: (atend)

D [29/Jan/2013:10:48:02 -0500] [Job 2] %%EndComments

D [29/Jan/2013:10:48:02 -0500] [Job 2] Before copy_prolog - %%BeginDefaults

D [29/Jan/2013:10:48:02 -0500] [Job 2] Before copy_setup - %%BeginSetup

D [29/Jan/2013:10:48:02 -0500] [Job 2] Before page loop - %%Page: 1 1

D [29/Jan/2013:10:48:02 -0500] [Job 2] Copying page 1...

D [29/Jan/2013:10:48:02 -0500] [Job 2] pagew = 1201.3, pagel = 777.8

D [29/Jan/2013:10:48:02 -0500] [Job 2] bboxx = 0, bboxy = 0, bboxw = 1224, bboxl = 792

D [29/Jan/2013:10:48:02 -0500] [Job 2] PageLeft = 11.3, PageRight = 1212.7

D [29/Jan/2013:10:48:02 -0500] [Job 2] PageTop = 784.9, PageBottom = 7.1

D [29/Jan/2013:10:48:02 -0500] [Job 2] PageWidth = 1224.0, PageLength = 792.0

D [29/Jan/2013:10:48:02 -0500] [Job 2] Wrote 1 pages...

D [29/Jan/2013:10:48:02 -0500] [Job 2] PID 447 (/usr/libexec/cups/filter/pstops) exited with no errors.

D [29/Jan/2013:10:48:02 -0500] [Job 2] Resolved as "lpd://CanonC5045.local.:515/print"...

D [29/Jan/2013:10:48:02 -0500] [Job 2] STATE: -connecting-to-device,offline-report

D [29/Jan/2013:10:48:02 -0500] [Job 2] Executing backend "/usr/libexec/cups/backend/lpd"...

D [29/Jan/2013:10:48:02 -0500] [Job 2] STATE: +connecting-to-device

D [29/Jan/2013:10:48:02 -0500] [Job 2] Looking up "CanonC5045.local."...

D [29/Jan/2013:10:48:02 -0500] [Job 2] backendWaitLoop(snmp_fd=5, addr=0x7f8d70c0dba8, side_cb=0x10bb23a13)

D [29/Jan/2013:10:48:02 -0500] [Job 2] PID 449 (/usr/libexec/cups/backend/dnssd) exited with no errors.

D [29/Jan/2013:10:48:02 -0500] [Job 2] End of messages

D [29/Jan/2013:10:48:02 -0500] [Job 2] printer-state=3(idle)

D [29/Jan/2013:10:48:02 -0500] [Job 2] printer-state-message="Looking for printer."

D [29/Jan/2013:10:48:02 -0500] [Job 2] printer-state-reasons=none

Reply

Answer 2

PAHU

Level 6

16,705 points

Jan 29, 2013 9:15 PM in response to BGilliland

The cups error log is showing the fierycupsfilter as the cause of the printing problem. This is a file beloging to the imagePASS-B1 driver. Did you download the driver from Canon or did you get it from the imagePASS?

A workaround to get this Mac printing would be to remove the printer and create a new one but using the Generic Postscript driver included with the Mac. The Generic driver has limited finishing functions but it will let the user print until you can get this B1 driver sorted.

Reply

Answer 3

BGilliland Author

Level 1

2 points

Jan 31, 2013 8:03 AM in response to BGilliland

Thanks PAHU.

I downloaded the driver that Canon recommended. It has worked on all of the other new MacOS 10.8 towers we purchased. The driver installation software works fine. When I go to add the printer I get this message:

This is the only computer that I get this message on. If I repair it, I get the Filter Failed error message. If I cancel, I cannot add the printer.

What would be different bewteen the iMac and Mac Pro Tower running the same software? I am assuming the repair to the driver is creating the problem.

Reply

Answer 4

PAHU

Level 6

16,705 points

Jan 31, 2013 12:23 PM in response to BGilliland

I've not the seen this message before when trying to add this driver, or any other EFI 10.8 driver. If the iMac had a previous version of the B1 driver installed, then this could be a cause. The B1 driver that you downloaded from the Canon web site should also contain the "Fiery Software Uninstaller" utility. I would recommend using this utility to remove the B1 driver from the Mac and then installing the driver again.

Reply

Answer 5

BGilliland Author

Level 1

2 points

Jan 31, 2013 12:47 PM in response to BGilliland

I've tried to unistall the fiery driver and reinstallling it a couple of times. I this message continues to come up. Is there a way to erase all printer information and reinstall it. I mean the printer information that comes with the operating system?

I should have mentioned that i brought all of my information from my old Mac to this new one via the migration assistant. Could there be a problem with the transfer of data from the old tower using snow leopard?

Reply

Answer 6

PAHU

Level 6

16,705 points

Jan 31, 2013 1:06 PM in response to BGilliland

BGilliland wrote:

I should have mentioned that i brought all of my information from my old Mac to this new one via the migration assistant. Could there be a problem with the transfer of data from the old tower using snow leopard?

Absolutely. The migration would have brought library files across, including those used by the printing system.

The uninstaller should have removed most EFI related files but you can check this by opening Finder, and in the menubar, select Go > Go to Folder. The type in /Library/Printers/ and then press Go. With Finder now showing the Printers folder you should see the "efi" folder that contains the filter mentioned in the error log. Do you also see a PS3 folder?

Still in Finder, navigate to /Library/Frameworks. If you see lots of files starting with ef then these are EFI files, a leftover from the driver used on 10.6. These files can be removed as they are no longer needed.

One thing I would recommend is performing a printer reset. This will remove all printers from Print & Scan and it will reset several core settings. So it is somewhat like the erasing of all printer information you asked about. With the reset completed you can then try to add the printer again.

Reply

Answer 7

BGilliland Author

Level 1

2 points

Feb 1, 2013 6:46 AM in response to BGilliland

I do see and EFI folder within the PS3 folder -

But no EFI files in the frameworks folder -

I have preformed a printer reset several times with no luck. We have three other printer that I have successfully added. The only problem I have is with this Canon. Can I just copy the Canon folder in /Library/Printer/ from anouther machine and see if it works on this one?

Reply

Answer 8

PAHU

Level 6

16,705 points

Feb 1, 2013 4:02 PM in response to BGilliland

BGilliland wrote:

Can I just copy the Canon folder in /Library/Printer/ from anouther machine and see if it works on this one?

You could try it. If it does work then I don't understand how a reset and removing the driver and reinstalling did not work.

Remember also that you can use Generic Postscript to print. There is also a Fiery Express Driver, that provides more options than the Generic PS driver. Both of these will get you printing until a solution can be found.

Reply

Answer 9

BGilliland Author

Level 1

2 points

Feb 19, 2013 7:57 AM in response to BGilliland

Copying the contents of a working machine to this iMac did not fix the problem. When trying to add the printer, it gave me the same message about the printer software being installed incorrectly. This time though a window popped up with a message about the prefences. I assume it is because it was from another machine.

Does anyone have any other suggestions?

Reply

Answer 10

PAHU

Level 6

16,705 points

Feb 19, 2013 12:42 PM in response to BGilliland

Did you try adding the printer using the Generic Postscript driver?

Also, don't use the Bonjour protocol. Add the printer by selecting IP > HP Jetdirect-Socket. Then enter the IP address of the imagePASS-B1 and in the Use menu select Generic Postscript. Add this and then see if you can print. At least you will not get the Fiery filter error.

Reply

Answer 11

BGilliland Author

Level 1

2 points

Feb 19, 2013 1:24 PM in response to BGilliland

All I can print with the Generic Postscript driver is letter or legal size. I need to print 11x17 quite a bit. It is not an option on the generic PPD.

Reply

Answer 12

PAHU

Level 6

16,705 points

Feb 19, 2013 2:02 PM in response to BGilliland

If you need 11 x 17 then you can try the Fiery Express driver or you could even install the Canon PPD for the ADV C5051. The latter may be a better option because it uses core Apple rather than EFI plugins. It doesn't support all the imagePASS-B1 features, such as making booklets and process/hold, but it will tray select, staple and support the larger paper sizes.

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Answer 13

BGilliland Author

Level 1

2 points

Feb 21, 2013 6:30 AM in response to BGilliland

I now believe that this might be an issue with transfering files from an older mac running snow leopard to my new iMac running Mountain Lion. Since my new computer did not come with system install disks, I need to know how to reinstall a fresh system software to essentially start from scratch. Can anyone point me to the directions on how to do that?

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