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Cannot send emails in Mac Mail using third party SMTP via BT Infinity Broadband

EUREKA!!


I have a Mac Book Pro and recently had my home broadband upgraded to BT Infinity. Prior to this upgrade sending emails via my Mac mail was working perfectly. Since the new installation I could no send any external emails using the Hotmail.co.uk or 123-Reg.co.uk smtp outgoing servers. Googlemail.com was ok.? very strange.


So when I connected the same macbook to other wireless connections it would work perfectly.???


So after many hours wasted messing around, I managed to get the right person at the right time via BT helpline in the UK not India. (India helpine just say "we are not trained in Apple".


So the very polite man from UK Helpline provided me with the solution.



GO TO > Apple Icon top left > System Preferences > Network > Wireless >

Select your wireless connection > Click Advanced lower right on popup

Select DNS tab

Click on the + under DNS left pane and type the following :- 208.67.222.222

Click Apply


BINGO!!!!

I hope this helps someone, as I know how painful these types of issues can be.

Cheers

😉

MacBook Pro, Mac OS X (10.7.5)

Posted on Jan 29, 2013 12:21 PM

Reply
21 replies

Feb 28, 2013 9:18 AM in response to Haggie

Hi Haggie


Had a similar experience but couldn't work out why macbook was working and imac not. I hate verification with bt. Anyway, tried your method and as you say eureka! Did have imac plugged in before and put it on wifi to try your fix I will try plugging broadband back in to see if that works and will post back but at the moment just enjoying the moment!


Just to say a big thank you for not only sorting the problem out but equally importantly posting the answer! Too many people sort out their problems without letting other people know how!


Many thanks

Apr 29, 2013 3:04 PM in response to Haggie

Another person with a big thank you! Travelled for miles to the Genius Bar because I was mislead into thinking it was my MacBook Pro at fault, given my iPad could still send messages from my 123-Reg addy in the same building. Of course, as soon as I got to the Apple Store, it worked beautifully so we new straight away it was down to BT. How confusing for everyone! I can't say how grateful I am to you dear Haggie for saving all that money, let alone the time on the phone to BT.

Oct 30, 2013 2:30 PM in response to Haggie

Thanks again from another user.


As a matter of interest I had the problem when connecting via BT WIFI network. Well I did your suggestion and then connected to BT WIFI and it sent the mail. Still have to check from a different connection point tomorrow but hope it works.


Like others it is good that you posted the answer.

Cannot send emails in Mac Mail using third party SMTP via BT Infinity Broadband

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