MacBook Pro 15" Retina display was broken inside

Question

Level 1

8 points

MacBook Pro 15" Retina display was broken inside

My daughter has a MBP15" with retina display and she found retina display broken on the left bottom area inside without any damage of outside screen surface.

It looks like several burnts inside.

And she went to Apple store, but store employee told her that it was caused by my daughter's fault like inserted a kind of hard material and closed the display. So they asked almost > $700 to replace it.

So I am wondering how come a hard material made internal damage only without any minor scratch or crack outside???

Does anybody have any idea about this?

MacBook Pro with Retina display, Mac OS X (10.7.4)

Posted on Jan 29, 2013 5:04 PM

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Answer 1

Jan 29, 2013 5:05 PM in response to Douglas 1014

I would talk to someone different. That doesn't sound right.

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Answer 2

Jan 29, 2013 5:07 PM in response to Douglas 1014

it could have been done by putting pressure on the top of the mac with it closed and no scratches or cracks would necessarily show up. I would ask your daughter again what happened. This isn't a manfacturer defect and is not covered under warranty.

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Answer 3

whitamos

Level 1

1 points

Jan 7, 2016 12:25 PM in response to Douglas 1014

I recently had this exact same issue in the bottom left corner of my MBP15 in w/ retina and I have never dropped or mishandled my computer. I think that it may be a defect.

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