how to get a copy of my Ipad invoice?

Question

Level 1

5 points

how to get a copy of my Ipad invoice?

I recently bought a Ipad mini at the Seattle apple store in University village. I receive the invoice by email but I erased it by mistake.

So I called the store by they say I have to come to the store to tell them about my problem.

I am now overseas and I just CAN'T physically come back to the store.

The employees on the phone seem a bit stubborn, always giving the same reply.

I am very disappointed about Apple services in that case.

Is there anyway I can recover this invoice? I've seen there's a couple of similar questions here, but no solution is given.

Thanks for the help

Philippe

Posted on Jan 29, 2013 6:34 PM

Reply

Answer 1

imobl

Level 7

21,208 points

Jan 30, 2013 8:48 AM in response to phil17

Log into your account on the Apple Store and see if the iPad mini

shows there. If it does, you can print a copy from there. Did you ever

register your iPad mini with Apple?

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Answer 2

John Galt

Level 10

158,876 points

Jan 29, 2013 6:43 PM in response to phil17

There is nothing anyone here can do about this, other than to suggest you retrieve your invoice from your deleted email. Depending on what kind of email service you have and how you configured it, it may be retrievable from its "deleted items" or "trash". Gmail in particular is noteworthy for how difficult it is to permanently delete emails.

Try that. Otherwise, you will have to return to the store and provide documentation that you are in fact the iPad's owner. I don't believe you would appreciate Apple divulging your personal information to someone not entitled to it.

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Answer 3

imobl

Level 7

21,208 points

Jan 30, 2013 7:33 AM in response to phil17

Check with your financial institution. If you used a credit or debit

card, you should be able to get a copy of the transaction from the

card issuer. If you are set up for online access to your financial

information, you may be able to get that copy without having to

call your bank.

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Answer 4

imobl

Level 7

21,208 points

Feb 5, 2013 6:13 AM in response to phil17

Did your wife register the iPad under her account or yours? See if you

can get the invoice copy from the account where it was registered?

I bought my iPhone 5 from AT&T and registered it with Apple; it does

appear in my Apple online summary and I can print the invoice.

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Answer 5

phil17 Author

Level 1

5 points

Jan 29, 2013 7:58 PM in response to John Galt

This is not very helpful, but thank you for answering anyway.

I can understand the security issue. On the other hand, it is very easy to purchase anything with a credit card number.

Apple should allow us to prove our identity on the phone, like they do at my bank. They already have all my informations and I'm just asking that they send a copy at MY email adress.

Anyway. I have registered the Ipad and I'll see if I can get a copy that way.

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Answer 6

phil17 Author

Level 1

5 points

Feb 5, 2013 6:44 PM in response to imobl

Actually we registered (on her account) from the Apple store when we purchased it. I paid with my credit card. When we open her account to print an invoice, it shows only the online orders, and we don't have any. I don't see my registered devices (I should have My iMac somwhere too). How can I see them? So confusing...

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