According to Apple Enterprise, if you pull the vpp spreadsheet again it should give you credit for the iTunes download. You then have to go back into configurator and load the (new) spreadsheet...supposedly it will have given you a new code. They said this was a recent fix because you shouldn't have to buy an extra.
I think it is an ANNOYING fix, but I'll give them credit for trying. Let us know if it works. I honestly haven't had a chance to give it a go.
Update: Was able to test this and pulling the spreadsheet from vpp account DID work... however, it did not actually give me a new code, just made it accept the old code...like it validates that it was used to redeem the app in itunes for the same apple id tied to configurator for that app.
So... you do not have to buy an extra... but you do have to jump through a few hoops.
This is happening with every app that we purchase through the VPP program and the solution is BEYOND ANNOYING as I install the apps but don't manage the account and rigamarole that is requried to purchase apps. I have to send a note to the person that did the purchase asking them to redownload the spreadsheet. No matter how carefully I word my request, I always get back a copy of the original spreadsheet and have to send another email to AGAIN explain that it has to be a new download from the VPP portal. I know the purchasing dept just can't believe that they really have to go back and do the whole process over again just to reclaim the one license that won't apply. I see over 200 views of this thread so this a big problem and Apple needs to fix it!
It's agreed. Snafu by Apple. This isn't the place to contact apple. It's user to user.
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By 'pull the spreadsheet again' do you mean re download it and add to Configuator? Ive tried this but im still getting problems.
Im very much doing the same thing as CCawthon for my school at the moment.
As a test ive purchased two liscences for a VPP app and have tried to install them to 2 ipads. I managed to get it to install on 1 ipad and one failed as expected.
I removed the app, redownloaded the spread sheet and reimported it to configuator. Now I cant install the app at all, just getting the eplanation mark with the error Can't install app. The code importer window is telling me that 1 code has been redeemed (from when I downloaded it from itunes im assuming) and I cant get it to change from that state.
Any ideas or am I doing something wrong?