Safari can't verify the identity of the website.

Question

Level 1

29 points

Safari can't verify the identity of the website.

Hello,

I have been having some issue with the web browser and certain websites, most notably www.google.com. It only happens when I am connected to my home network, hence it happens to all devices connected to my home network; iPad, iPhone, MacBook Pro, iMac, every device I know. It happens maybe once or twice every 2 days or so. I have to wait about an hour or more, in order for the site to work again. I get all kinds of weird errors. When this happens the only search engine that works fine is www.yahoo.com. But www.google.com, www.facebook, and www.twitter.com, do no not work. I stop trying to use the internet since its very frustrated. I get 404 erros, cant verify the website, certificates issues, etc. Once, I get the veryfiy or ceritificate issue, website will be down for me. I have used my laptop outside my home network and works great, also my iPad and iPhone when on the Verizon network, I never get this issues. Thanks!

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Jan 29, 2013 7:59 PM

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Answer 1

Best reply

lchumphrey

Level 1

4 points

Jan 30, 2013 11:13 PM in response to Cesar Perez

I am having this same problem. In addition to the "can't verify" message, when I click Continue, I get a login request that states: "To view this page, you must log in to area "Newcastle" on www.google.com:443."

I have disabled Extensions, deleted all google related cookies, and all google related key chains in utilities. Nothing has worked. This problem has just started since I got a new Mac Book Pro. Never had this problem with my old MacBook, ipad, or iphone.

Thoughts?

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Answer 2

Cesar Perez Author

Level 1

29 points

Jan 31, 2013 11:22 AM in response to lchumphrey

I also tried the extensions, didnt seem to work. Plus I get the message on al Apple devices that are connected to my home network. I also get the newcaste login for google.com like ichumphrey. It is extremely annoying ... !! It only happens in my home network.

I have a linksys router, an external hard drive attached to the router. Plus all the Apple products around the house.

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Answer 3

CMCSK

Level 6

11,452 points

Jan 31, 2013 11:39 AM in response to Cesar Perez

Are you having the same issues using other browsers?

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Answer 4

Linc Davis

Level 10

209,535 points

Jan 29, 2013 9:39 PM in response to Cesar Perez

From the Safari menu bar, select

Safari ▹ Preferences ▹ Extensions

If any extensions are installed, disable them and test.

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Answer 5

Jan 31, 2013 12:02 PM in response to CMCSK

I'm only having this issue when using safari, but on all devices connected to my home network (e.g., computers, iphone, ipad). It is also not consistent. Sometimes it works - other times not.

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Answer 6

Linc Davis

Level 10

209,535 points

Jan 31, 2013 12:27 PM in response to Cesar Perez

What are the addresses of the DNS servers in your router settings (not on the Mac)?

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Answer 7

Cesar Perez Author

Level 1

29 points

Jan 31, 2013 2:07 PM in response to Linc Davis

Hey Linc,

How do I find the addesses of the DNS servers from the router?

For me its on all browsers.

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Answer 8

Linc Davis

Level 10

209,535 points

Jan 31, 2013 3:57 PM in response to Cesar Perez

That's something you would have to get from the router's documentation. If you know how to log in to its web interface, page through the settings.

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Answer 9

Cesar Perez Author

Level 1

29 points

Feb 4, 2013 1:12 PM in response to Linc Davis

You mean here ... Didnt find any other place in my routers settings about the DNS addresses.

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Answer 10

Linc Davis

Level 10

209,535 points

Feb 4, 2013 2:15 PM in response to Cesar Perez

That's not it. I really can't help you with a router I've never used. What you're looking for is probably under "Basic Settings."

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Answer 11

Cesar Perez Author

Level 1

29 points

Feb 4, 2013 4:18 PM in response to Linc Davis

This is what you mean ... ?

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Answer 12

Linc Davis

Level 10

209,535 points

Feb 4, 2013 5:34 PM in response to Cesar Perez

Those settings are OK, provided you're on Comcast.

From the Safari menu bar, select

Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data

and confirm. Test.

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Answer 13

Cesar Perez Author

Level 1

29 points

Feb 5, 2013 10:53 AM in response to Linc Davis

I deleted all the website data, quit Safari and reopened. When I typed apple communities in the address bar, the safari cant verify came up and then internal error ....

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Answer 14

Linc Davis

Level 10

209,535 points

Feb 5, 2013 1:12 PM in response to Cesar Perez

Please read this whole message and be sure you understand all of it before doing anything.

Write down the server addresses.

Change the addresses to the following:

8.8.8.8

8.8.4.4

That's Google DNS.

In Safari, select

Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data

and confirm. (Do the equivalent if you’re using another browser.) Test. Any difference?

I’m not advocating Google or anything else as a DNS provider; the server addresses are offerred merely for testing purposes. There may be privacy issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

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Answer 15

Feb 5, 2013 1:34 PM in response to Linc Davis

Hi Davis,

My safari was absolutely normal until yesterday...For some unknown reason, i get this message saying "safari cannot verify the identity of your website"... Any suggestions would be much appreciated.

Thanks,

sandy

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